Tags » Organizational Change Management

ServiceNow Knowledge, Part 3: – Knowledge Admins are the Garbage Men

This blog is a continuation of Parts 1 & 2.
Throughout this 3 part series, I’ve discussed how the ServiceNow knowledge base can resemble the prisoners’ dilemma, bringing about selfish actions that may weaken the effectiveness of the knowledge base as a whole.  1,211 more words


ServiceNow Knowledge, Part 2: Every Man for Himself Breaks Down Every Man. How To Get Users to Think of More than Themselves

ServiceNow Knowledge Base can be like the Prisoner’s Dilemma. So shift people’s perspectives of the game.
This blog is a continuation of Part 1. 856 more words


Four IT Challenges Where You Probably Could Use Some Help

Recently, Panorama Consulting posted a piece we swear they must have written after overhearing some of the conversations we have among ourselves and with clients.  … 426 more words

General ERP Articles

5 Reasons People Get Scared When Their Software Changes

We once again borrow from a relevant and smart post by Eric Kimberling, CEO of Panorama Consulting, adviser to large companies implementing ERP systems.  We think they do a nice job in a… 380 more words

General ERP Articles

The Importance of Organizational Change Management: 3 Questions to Ask

Fellow ERP consultants Panorama Consulting wrote awhile back about the importance of change management (here), particularly for companies in the process of implementing ERP.  387 more words

General ERP Articles

How Do I Hire The Right People?

NOTE: First posted at the PM College blog.

We had a great webinar on project, leadership, and business skills. We got some great reviews and I hope you enjoy it. 397 more words


Bad Incentives: How the ServiceNow Knowledge Base Resembles the Prisoners’ Dilemma, Part 1/3

ServiceNow Knowledge Background

ServiceNow is a Platform as a Service (PaaS) that offers an array of Service Management applications, with roots in IT Service Management (ITSM).   1,536 more words