Tags » Organizational Design

Virtual Conference

Conferences have tons of great content, much of which gets recorded and posted online. Here, I offer up a virtual conference to all of you that has some of my favorite recorded conference sessions on a variety of useful topics. 197 more words

Software Engineering

Leadership: Winning the External Customer Through Improving Internal Customer Development

The following situation drives home the need for every employee to become more cognizant of the power of internal customer service. A nurse approached an internal business unit officer. 1,304 more words

M Dave Salisbury

VITarSS – Follow Up On Communicating

Program Note: On my blog, I follow a strict rule, “Praise in Public, reprimand in private.” Thus, the organization in this example remains unidentified. While I believe in the public shaming of individuals to promote improved societal actions, reprimanding in public remains very unprofessional in my opinion. 1,450 more words

M Dave Salisbury

You can't believe how many insults I've received

It happens. Over a life time career, it’s not all gold what it shines. Let me say, from the very start, that I should’t put forward this story, since it’s a case where Academy is loosing its face. 627 more words

Organizational Design

Workforce Management Organization Design

One of the biggest challenges in a contact center is getting the organizational design right when it comes to workforce management.   Get it wrong, and you’re spending a lot of money for inefficient, unhappy employees… both in WFM and in the agents they support. 171 more words

Workforce Optimization

Can You "Fathom" Your Company Culture as Worth Fighting For?

Brent Robertson and the team at Fathom do one thing and they do it better than anyone else: they work with business leaders to design futures worth fighting for.   186 more words


The Foundation of Organizational Design: A Strategic Approach for Success

Good organizational design has the ability to transform an organization’s culture and accomplish business goals beyond anything imaginable.   As a result, many organizations allocate significant time and resources to this design process.  715 more words

Organizational Performance