Over the last 48 hours, I’ve been engaged in some #NoEstimates conversations. A tweet this yesterday evening re- introduced a very interesting dimension to the conversation (at least in my opinion). 1,134 more words
I took a KM class in my MLIS program and have worked in KM for 9 years at a major oil/gas company. I initially managed a Community of Practice and later had the more comprehensive role of Organizational Learning Lead. It's my experience that the opportunities are behavioural and cultural vs tools and document storage repositories. At the recent SLA Annual Conference I saw several vendors offering excellent tools, but less discussion about implementation and measuring value by the enterprises that undertake a KM approach. I believe we need at least equal attention to both parts of the process, and I've observed that even the best tools don't solve the problem if people don't utilize them appropriately.