Being sick and hospitalized in a lonely and unfamiliar place is a terrifying time for our patients. It’s an easy thing for doctors and nurses to forget as we go about our hectic days, when time goes by so quickly that we barely have time to stop and think. 656 more words
Tags » Patient Satisfaction
By Amanda Anderson, a critical care nurse and graduate student in New York City currently doing a graduate placement at AJN.
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During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?
Having been an Attending physician for the last several years and practiced medicine up and down the east coast, I’ve witnessed firsthand the daily challenges we face in healthcare, which are surprisingly the same in every hospital I’ve ever worked in. 459 more words
Recently a friend interviewed a prospective employee for her practice. “How much would you like to be paid?” my friend asked. The woman told her and they agreed. 455 more words
The evolution of healthcare over the past ten years has created need for creative marketing and customer service tools to enhance patient satisfaction and experience. Regardless of your political beliefs, new laws implemented within the healthcare industry have shifted strong focus toward patient engagement and customer satisfaction. 338 more words