Tags » Patient Satisfaction

Is the CQO Position Needed?

http://www.healthleadersmedia.com/quality/cqo-position-needed?spMailingID=9208161&spUserID=MTMyMzQyMDQxMTkyS0&spJobID=961199903&spReportId=OTYxMTk5OTAzS0

“In a healthcare system’s most mature state, everyone owns quality,” says Baylor Scott & White Health’s chief quality officer. So if everyone owns quality, why have a CQO? 8 more words

Medical Animations Boost Productivity & Patient Satisfaction - Testimonials from Nucleus Clients

It’s true – doctors who use medical animations say they save time in the exam room and receive fewer callbacks from confused patients. We interviewed two long-time Nucleus clients, both surgeons, who use animated video to explain complex surgical procedures to their patients. 126 more words

Medical Animation

Oregon P4P efforts paying off, net $168M in incentives

http://www.healthcaredive.com/news/oregon-p4p-efforts-paying-off-net-168m-in-incentives/421531/

http://www.oregon.gov/oha/news/Pages/Oregon%20Health%20Authority%20releases%20the%20fourth%20CCO%20Metrics%20Report.aspx

Today the Oregon Health Authority released its fourth annual Coordinated Care Organization (CCO) Metrics Report. The report details CCO performance on a variety of quality measures, and shows the incentive payments the 16 health plans will receive based on each plan’s results in serving Oregon Health Plan (OHP) members. 36 more words

5 THINGS EVERY PATIENT EXPERIENCE OFFICER MUST KNOW

Dear Patient Experience Officer,

Are you crazy?! Do you realize you signed up for a monumental task? You have been directed to change the customer service culture of a dinosaur industry! 920 more words

Healthcare

What's Important Doesn't Change

Rolf Benirschke, the former kicker for the San Diego Chargers Football Team and the speaker at the School of Medicine graduation today spoke quietly and  made an impression on everyone there.   591 more words

Physician Coaching