Tags » Patient Satisfaction

Realms of Requirement

One of the first steps of any project, Six Sigma, software development, nursing or even home improvement is to define the requirements. What will it take to make this project a success? 892 more words

Six Sigma

Customer Service and Healthcare Don't Mix

I don’t know who’s bright idea it was to mix customer satisfaction and healthcare but they can kindly jump off a bridge. The customer is always right they say. 389 more words


Some common complaints from patients about healthcare IT

There are many reasons why information technology and the new age of computers holds great promise for the future of healthcare. We are still at a relatively embryonic time, when the use of IT by doctors and nurses is still evolving. 576 more words


Patient Satisfaction and Nursing: Listening Matters, Whatever the Situation

By Amanda Anderson, a critical care nurse and graduate student in New York City currently doing a graduate placement at AJN. Her last post on nursing and patient satisfaction surveys is… 1,238 more words

Nursing Perspective

6 Trends in Long Term Care: By - Laura Wasson

In the past five years, the landscape of Long Term Care (LTC) has changed. The Affordable Care Act is making it more difficult to obtain Medicaid reimbursement dollars while putting more emphasis on improving the level of care. 383 more words


The Skeptic Doctor: Reflections of a Physician Leader

“Patient experience. I’d like you to take over the initiative,” he said. I looked to my left and right.

Shit. He’s talking to me.

 For a moment, I had an overwhelming sense of insecurity. 1,230 more words

Medical Theme