Tags » Performance Expectations

3 Ways to Create a Deeper Connection at Work

You have to put yourself out there if you want to create an authentic connection with people.

Sharing your Leadership Point of View is one of the most powerful ways to accomplish that, according to coaching expert Joni Wickline. 669 more words


Afraid You Might Drop the Ball? Ask Madeleine

Dear Madeleine,

I am a senior project manager in a service organization. I manage client-facing work as well as hundreds of independent contractors. 

I recently got behind on my list—the endless small tasks that add up to outstanding service—and I shelved a few items to take care of when I came back from a week’s vacation.  738 more words


Customer Service: The Importance of Sharing Stories

All companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. 423 more words


Ambushed By A Hidden Personality? Ask Madeleine

Dear Madeleine,

I manage a large retail chain store and have been in the job about four years. Up until now, I thought I knew what I was doing. 472 more words


Not Getting the Feedback You Need? Ask Madeleine

Dear Madeleine,

I am a newly promoted senior VP of sales for the North American division of a medical devices manufacturer. My boss is a new COO brought in from the outside. 524 more words


Look for the Strength within the Weakness

Have you ever been let down by someone you lead or manage? If this happens more than once, you may start thinking of it as a flaw within the individual—which may lead to you eventually having a hard time seeing any of that person’s positive traits. 119 more words


10 Ways Leaders Aren’t Making Time for their Team Members (Infographic)

Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports. 170 more words

Performance Management