Have you ever stayed in the office longer than productively necessary, gone to work while you were sick, or put in overtime when you were already exhausted simply to impress the boss? 469 more words
Tags » Performance Expectations
Meetings are a great way for managers to have quality development opportunities with their people. Sadly, survey research originally conducted by The Ken Blanchard Companies together with… 376 more words
You have to put yourself out there if you want to create an authentic connection with people.
Sharing your Leadership Point of View is one of the most powerful ways to accomplish that, according to coaching expert Joni Wickline. 669 more words
I am a senior project manager in a service organization. I manage client-facing work as well as hundreds of independent contractors.
I recently got behind on my list—the endless small tasks that add up to outstanding service—and I shelved a few items to take care of when I came back from a week’s vacation. 738 more words
All companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. 423 more words