Tags » Performance Expectations

Need to Get New Things Accomplished with an Old Team? Ask Madeleine

Dear Madeleine,

I recently joined a small but global organization as COO. I am tasked with looking at all of our systems and processes and finding ways to streamline, upgrade, and reduce our manual processes and the resulting human error. 871 more words


Performance Expectations: The Key to Your NGSS Planning

Earlier this month, President Obama spoke to students at Benjamin Banneker Academic High School in Washington, D.C. It was a broad and encouraging talk, lauding the school for its 100% graduation rate, praising teachers for their dedication to their students’ learning, encouraging the students to go on to college, and recounting his administration’s accomplishments in education. 867 more words

Faking Your Workload and How Presenteeism is Harming Work Cultures

Have you ever stayed in the office longer than productively necessary, gone to work while you were sick, or put in overtime when you were already exhausted simply to impress the boss?   469 more words

Corporate Culture

Infographic: Are One on One Meetings Meeting People's Needs?

Meetings are a great way for managers to have quality development opportunities with their people. Sadly, survey research originally conducted by The Ken Blanchard Companies together with… 376 more words


3 Ways to Create a Deeper Connection at Work

You have to put yourself out there if you want to create an authentic connection with people.

Sharing your Leadership Point of View is one of the most powerful ways to accomplish that, according to coaching expert Joni Wickline. 669 more words


Afraid You Might Drop the Ball? Ask Madeleine

Dear Madeleine,

I am a senior project manager in a service organization. I manage client-facing work as well as hundreds of independent contractors. 

I recently got behind on my list—the endless small tasks that add up to outstanding service—and I shelved a few items to take care of when I came back from a week’s vacation.  738 more words


Customer Service: The Importance of Sharing Stories

All companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. 423 more words