Tags » Process Design

Even my 7 year old knows how to "game" the system

My daughter, who is 7, is encouraged by her school to read *a lot*.

She has a yellow reading record book where she records all the occasions that she reads, at school and at home, and each Friday her teacher has a look and awards bronze, silver and gold stars depending on how many times she has read. 271 more words



Thinking about the interaction, differences and compatibility of social research and public dialogue approaches. Are they mutually exclusive? How much work does it need to take the participative and iterative nature of dialogue, with its phenomenological aspects, and mould it into a tidy market or social research type approach, which will make clients comfortable? 86 more words


Podcast about Robust BPM

Peter Schoof interviewed me last week on the subject of robust BPM. (Thanks Peter!)  This had been the basis of a talk I gave in Montreal at  the… 378 more words


Spirituality and service silos – Lessons from Tirupati


A visit to the Tirupati, home of one of the richest gods, Balaji, is an experience that many million people consider one of the most important spiritual experiences of their life; not once, but many times in a lifetime; they plan in advance or start hunting around for someone to help ease the way in, they pray to the lord that he is kind enough to afford a reasonable ‘darshan’……… 1,360 more words


Blinkered Process and the Tonga

“If a man never contradicts himself, the reason must be that he virtually never says anything at all.”




Process design - Efficiency gains

This is a case from a corporate environment.

Pizza Express. Standard Operating Procedures. Reported by BBC Business.

At Pizza Express the standard process of preparation of a particular ingredient, the…

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Case Study

Process Focus vs. System Architecture

Too much of a focus on the on the business process can cause a business solution to be poorly designed and problematic.  This is a story from several customers who followed the BPM methodology too well, and were blindsided by some nightmarish systems issues.  1,320 more words