Tags » Process Improvement

End Of Year Thoughts

Note: This is the last business blog of the year.  Next week will be a story of some recent light bulb issues.  After that, I will continue with tradition and have blogs with a Christmas theme for the next three weeks and will resume the normal schedule with a business topic on Monday January 4th.  267 more words


Law Firms Can Cut Costs and Invest to Serve Clients Better

Law firms are reportedly cutting costs to be more competitive as sophisticated clients increasingly shop for value.

As reported in a recent American Lawyer Media article… 113 more words

Law Firms

Lean Management: No Posers Allowed!

A lot of executives have heard about Lean management and would like to try it – seems like a good idea.

(Even the Prime Minister’s… 653 more words


End-to-End Process View

In my “Internal and External Customers” blog entry on the 8th of November, I stated that the need for a business to profitably deliver products/services to its customers necessitates that businesses understand their processes from end-to-end. 823 more words

FAQ Friday - A better mousetrap?

The question I am addressing this FAQ Friday actually comes from a potential client.  He is with a large corporation that has to deal with thousands of invoices every month and has to manually key or enter invoice data into the corporate accounting system.   502 more words

The Three Voices

In my last blog I stated that that the primary purpose of a business is to ensure that it “profitability meets the needs of its external customers” and if a business wants to achieve this end then among other things the need to balance the needs of its external customers (Voice of the Customer), the needs of the business itself (Voice of the Business) and the needs of its stakeholders (Voice of the Stakeholders). 605 more words

Estimation Techniques (part 1 of 2)

Developers often get asked the question “how long does it take to make a program?” If you are working on a small project, and clearly, it could take a day or two, then you don’t need a lot of science to come-up with a reasonable answer. 966 more words