Tags » Process Improvement

How To Use SERVQUAL Model, 5WHYS And PDSA Cycle Tools To Improve Your Customer Service Processes

Without customers, there won’t be a product, there wont be people working tirelessly to provide solutions to the needs of people. With this knowledge, understanding how customers feel about a service, what they think of a service, how satisfied they are about a service etc. 1,290 more words


How Self-Pay Balances Are Threatening Your Revenue Stream

Healthcare organizations are seeing their margins shrink; and when margins are tight, a high-performing revenue cycle becomes evermore vital. After all, failing to collect the dollars associated with performed services can quickly turn a profitable organization into a floundering one. 565 more words

Financial Performance

Don't Let Your Systems Define You

I was working with a client the other day helping them with their technology systems and had a light bulb moment. Our systems and technology define us. 577 more words

Business Strategy

A process is not a project!

We have a problem Houston!

When I start working with a client, they usually want me to help them improve something.  But, I and the client don’t always have a clear understanding of what it is that needs to be improved.  965 more words

Project Management

Travis Billiter

Title: Business Analyst

Company: Archer Daniels Midland Company

Location: Decatur, IL

Decatur, IL, March 18, 2015, Travis Billiter, Business Analyst at Archer Daniels Midland Company, has been recognized by Elite American Executives for dedication, achievement and leadership in business administration. 123 more words


Outsourcing for Small Business Part 2: Costs vs. Benefits


If you’ve read the first part of this blog series, you’re now more familiar with the basics of outsourcing for small business — from the whens to the whats. 601 more words

BPO Cebu

What is the right term for operational excellence?

I came across some interesting data from a report by PEX .   The PEX researchers spoke to 400 people in process or operational improvement rolls in July 2014.  151 more words

Operating Model