Tags » Process Improvement

World-class Internal Audit by Norman Marks

We were a world-class audit team. There is always a need to change and seek improvement. Solve departments solve their problems. Learn to be innovative in your work. 4,203 more words


Service Design, revisited

A little over two years ago I first wrote about Service Design, and why I thought my many readers should care about this discipline. I argued that the world needs more Service Design thinking, but I also noted that the world could use …um… a  663 more words

Geneviève Carle

Title: President

Company: CGC Services

Location: Sainte-Julie, Quebec

With more than 25 years of experience in strategic, organizational and operational consulting with top multi-sites and multidisciplinary teams and leaders across the country, Geneviève Carle has both the training and the applied knowledge you are seeking for, whether in project management, process improvement or in the field of change management. 297 more words

Business Administration

Flows, Goals, and Processes - A Deconstruction

[Also published on Linkedin Oct 5, 2015 – https://www.linkedin.com/pulse/flows-goals-processes-deconstruction-km-mukku]

  • Just as in a legal action discovery process is used to dig out facts hidden deliberately or otherwise, a process is also discovered in an organisation.
  • 1,128 more words
Process Improvement

Understanding Taylor: Going Back to the Principles of Scientific Management

Frederick Taylor (1856 – 1915) was an American engineer who wrote one of the most influential and, as it turns out, misunderstood business books: “ 1,565 more words

Performance Improvement

Thinking with Processes


[This appeared on linkedin (Sept 14, 2015) https://www.linkedin.com/today/post/article/thinking-processes-km-mukku]


“If history were taught in the form of stories, it would never be forgotten.” 818 more words

Process Management

Jennifer Smith

Title: Senior Manager

Company: Southern California Edison

Location: Riverside, Calif.

Having began her career in the U.S. Navy, Jennifer Smith served her country for five years, working through the ranks before being hired by Southern California Edison in 1989, and has been with them for 12 years. 195 more words

Business Administration