Tags » Process Improvement

Detail Process Charting - the ONLY Serious Methodology

I have had many years’ experience helping organisations to understand their own processes and then set about creating better ones. Through the years, I have used many different types of software to help document processes, including MS Visio. 296 more words

Power Of Process

The 80/20 Rule for Faster and Better Results

Whether it is how to network more effectively, advance in one’s career, or reach any other important goal, I often suggest the 80/20 Rule to clients and colleagues as a way to streamline processes, save time and achieve better results. 452 more words


Just a few of the things we've worked on, for our clients, this week!

Designing Professional Documents. Developing Client’s Fees Schedules. Ghost Writing. Building a Social Media Campaign. Building a Non-Profit Start-Up from the Ground Up. Reconciling Bank Accounts. Doing Payroll. 133 more words

Hurta Solutions

demystifying 5S...

The 5S’s include:
Many LEAN experts include a sixth S, SAFETY…

You might need a 5S expert when…

  • There Is An Inability to Meet Your Customer’s Quantity and/or Quality Demands…
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Hurta Solutions

What Problem are You Trying to Solve?

The other day, I met a young entrepreneur who is just starting his company with a product that he has a great passion for and thinks will perform very well in the market (due to confidentiality, I won’t mention its name).  231 more words

Process Improvement

Plan Do Study Adjust- The Engine of Continuous Improvement

Continuous improvement is of necessity in the very DNA of our shops.

In ISO 9000:2000 Section 8.5.1 read :

The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive action, and management review.  132 more words

CSAT in the Philippines: My Experiences with Sun Cellular

I religiously answer the CSAT (Customer Satisfaction) surveys at the end of my calls to my service providers. Even before the agent offers/asks if I would like to participate in a survey at the end of the call, I proactively ask to be transferred to the survey when my questions have already been satisfied. 488 more words