Tags » Process Improvement

We Have a Plan

Plans are important. If you think the plan will never change, you never faced a true enemy in combat. When you face-off in combat the first thing that changes are the plans. 326 more words


Protect What Is Valuable as We Move Forward

Sometimes when we live with jewels all of our life, we forget what is really precious. We sometimes take for granted the things that work so well. 347 more words

Improving Customer Experience through Changing Processes

Would you like to create better customer experience for your organization’s customers by changing your business processes? Here are seven ideas what you could do to take your customer experience to the next level: 576 more words

Process Improvement

We change with the times

We have talked about the fact that nothing lasts forever. Even the glass bottle that we drink from and the glass vase that holds our flowers is actually in a liquid form very slowly, forever changing. 318 more words

Competitive Pressures Intensify for Law Firms - What's the Solution?

According to Altman Weil’s 2017 “Law Firms in Transition” survey, the biggest economic trends that continue to be key factors in law firm planning and strategy at the executive level are: 532 more words

Law Firms

Nothing is a forever

Nothing in our lives in this world lasts forever. Rarely is there an immediate change. Often the change is gradual. What is normal to us is what seems like slow progress, and is often viewed as a drastic change by those who leave and come back five or 10 years later. 215 more words

Global CEM Certification Program

Get ready for the Global CEM (customer experience management) certification program on November 20-21, 2017 in Hong Kong.

The 60th program is developed based on the  67 more words