Tags » Professional Service Firms

Formula won

Formulas, equations and rules of thumb continue to be a popular way to communicate important principles in leading and managing professional service firms. For your interest, here are the ones I use or refer to most often… 869 more words

Professional Service Firms

What law and accounting firm clients really care about

Last week, Bain published a simply brilliant article in the Harvard Business Review exploring what B2B clients really care about. There are so many rich insights and applications for law and accounting firms, including five practical ideas described in this post. 484 more words

Professional Service Firms

Is the demand for legal booming?

The Thomson Reuters Peer Monitor report on the state of the Australian legal market indicates that overall market demand for major law firms has declined by around 10% over the past five years. 895 more words

Professional Service Firms

Why Business Relationship Management is vital for Professional Service Firms

What is Business Relationship Management?

According to Van Haren Publishing, Business Relationship Management stimulates, surfaces and shapes business demand for a provider’s products and services and ensures that the potential business value from those products and services is captured, optimised and recognised. 777 more words

Client Relationship

The accountants re-enter legal. Meh!

There are countless articles on the threat of the Big 4 re-entering the legal market. Yes, they’re cashed-up, capable and well connected, but I don’t think it will be as smooth a road for them as many are predicting. 797 more words

Professional Service Firms

Why Business Relationship Management is Vital for Professional Service Firms

Business Relationship is important for professional Service Firms because after all, your business is only as strong as the people, and the relationships that support it.  366 more words

Marketing

Why Business Relationship Management is Vital for Professional Service Firms

As selligent.com says, it is six to seven times more expensive to take on a new customer than to keep an existing one, and 86% of those customers will pay more for a more enriched experience. 297 more words

Marketing