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Why Business Relationship Management is vital for Professional Service Firms

What is Business Relationship Management?

According to Van Haren Publishing, Business Relationship Management stimulates, surfaces and shapes business demand for a provider’s products and services and ensures that the potential business value from those products and services is captured, optimised and recognised. 777 more words

Client Relationship

The accountants re-enter legal. Meh!

There are countless articles on the threat of the Big 4 re-entering the legal market. Yes, they’re cashed-up, capable and well connected, but I don’t think it will be as smooth a road for them as many are predicting. 797 more words

Professional Service Firms

Why Business Relationship Management is Vital for Professional Service Firms

Business Relationship is important for professional Service Firms because after all, your business is only as strong as the people, and the relationships that support it.  366 more words

Marketing

Why Business Relationship Management is Vital for Professional Service Firms

As selligent.com says, it is six to seven times more expensive to take on a new customer than to keep an existing one, and 86% of those customers will pay more for a more enriched experience. 297 more words

Marketing

6 strategic shifts and implications for HR

By Joel Barolsky and Sue-Ella Prodonovich

If you have HR responsibilities in a professional services firm then you’re working in the epicentre of turbulent times. Changes to our workforce population, participation and productivity are throwing up new challenges while the expectations of firm owners and employees are changing – but not necessarily in sync. 925 more words

Professional Service Firms

From pyramids to rockets to ecosystems

The pyramid has been the foundation operating model in professional services for the past century. Put simply, a typical pyramid has a partner at the top, one or two senior practitioners below him or her, and then four or five juniors below them. 403 more words

Professional Service Firms