Tags » Professional Skills

Do you Interface with Customers … or clients?

You have probably read books, articles, attended seminars about providing excellent customer service. You can recite all of the buzz words and phrases such as “ 392 more words

Professional Skills

Interviewing 101

Image Origin: The user fadami on “FunnyAsDuck.net.”

So you get that fateful call or email. Your heart beat quickens and your palms get sweaty, you start to feel queasy as your mind immediately starts racing over what possible leadership positions you’ve had as you slowly internalize that single word: interview. 1,085 more words

Applying For Job

Why Health and Safety Measures are the Most Important Pillars of Workplace Management

According to OSHA, in the year 2012, about 27 million working days were completely lost due to work-related illness and workplace injury. 827 more words

Health And Safety

NLPN Winter presentations

Thank you to all who joined us, either in person or virtually, on Saturday 18th February for NLPN Winter.

We are sharing here the presentations from the day: 79 more words

NLPN Events

Image Exchange ... in Conflict Resolution

Over the many years of my career, I have made many notes on scraps of paper about various aspects of human behavior. One particular note resurfaced recently, but… 929 more words

Professional Skills

What Love Is

Happy Valentines Day you all!  In a desperate attempt to recap my life from the past two weeks I figured today I could post about the highlight of my career so far: 445 more words


When Anger Blocks Communication …

Scenario: You are attending or conducting a meeting and someone says something that sends you or a team member ballistic.

The natural reaction to this behavior tends to signal that the meeting is off track and little will be accomplished. 566 more words

Professional Skills