You have probably read books, articles, attended seminars about providing excellent customer service. You can recite all of the buzz words and phrases such as “ 392 more words
Tags » Professional Skills
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So you get that fateful call or email. Your heart beat quickens and your palms get sweaty, you start to feel queasy as your mind immediately starts racing over what possible leadership positions you’ve had as you slowly internalize that single word: interview. 1,085 more words
According to OSHA, in the year 2012, about 27 million working days were completely lost due to work-related illness and workplace injury. 827 more words
Scenario: You are attending or conducting a meeting and someone says something that sends you or a team member ballistic.
The natural reaction to this behavior tends to signal that the meeting is off track and little will be accomplished. 566 more words