Tags » Professional Skills

Horrible Customer Service … the epitome!

I was researching some notes for a talk on customer service and during that process, I discovered an article that had been written for CBS MoneyWatch in 2012. 774 more words

Professional Skills

Kick Your Motivation … up a step!

Richard Harroch contributed an article to AllBusiness.com entitled, 25 Motivational Quotes to Get You Excited for the Week Ahead.

Most of us have probably used one or more of the techniques as suggested by Richard. 394 more words

Professional Skills

Interpersonal Conflicts

One of the constant dynamics in professional or business situations is the presence of some level of interpersonal conflicts. The problem is that, a team leader cannot change a person’s personality or basic values. 753 more words

Professional Skills

Helping Teams Improve

It is important to share with team members when they could have done something more effectively. This includes what they could have done instead, and why the alternative would have been better. 797 more words

Professional Skills

Why Is It So Hard To Change?

Sometimes, we acknowledge that we need to make some changes in our professional or personal lives. The biggest obstacle seems to be our general, but normal, dislike for change. 897 more words

Professional Skills

Stimulate Your Career … Free!

As we approach the end of the summer vacation season, another season begins. That season is the preparation for next year. OK, that is really not a season as defined by the weather services. 940 more words

Professional Skills

Business … Simplified!

How can business actually be simplified? If we allow ourselves to apply a few concepts from disciplines other than business school training, we may find that the solutions to some of the most difficult issues that we face may simply boil down to human kindness. 537 more words

Professional Skills