Tags » Project Management 2

Six Sigma and Jesus

If you are a Christian, are you also on the shelf? And is it comfortable?

I am writing this in January, which is a good time to think about the new year we are in and about an hour ago I saw something that made me sad. 718 more words


The nightmare project manager

We thought we would start the new year off with a bit of humour around the nightmare project manager.

We often talk to project teams about the art of project management and the need to step into their safety zone and see the business as their customer not their victim, so here are a few of the characteristics that make up the nightmare project manager: 129 more words

Project Management

Kanbanize your personal development resolutions for 2018!

The new year is a time for making resolutions and most people’s lists are likely to include some behavior-related ones (e.g. I resolve to eat only one dessert with dinner!) as well as some goal-oriented ones (e.g. 392 more words

Project Management

Be a project management professional

Your development journey for 2018

The Future Work Skills 2020 report identifies six drivers for change in our learning practices and ten skills for the future.  1,661 more words

PM Profession

Lessons in customer service from my Xmas getaway

My son and I just enjoyed a few days of sunshine, good food and great customer service at a Caribbean resort. Our journey home made for a jarring return to reality thanks to the more than fifty degree drop in outside temperature but also due to the poor customer service provided by the airline. 540 more words

Project Management

5 Key Customer Service Metrics to Follow for the Holiday Season - Guest blog by Sam Makad

“Sell good merchandise at reasonable profit; treat your customers like human being and they will always come back for more”- L.L. Bean

The essence of good customer service and relation to the survival of any given business couldn’t have been better portrayed than as it was with the above statement by Bean.

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Let's add a few tools to your risk identification tool belt!

Risk identification is our first step towards converting unknown-unknowns to known-unknowns. It is neither possible nor advisable to identify all risks which could impact your project’s objectives – like any other project planning process, too much is as bad as too little. 387 more words

Project Management