Systems change. A word that may be exactly right in one situation may not be appropriate in its new context. If this is not pointed out, then unhelpful associations may be imported and alter expectations or practice. 1,790 more words
Tags » Public Services
It’s a sign of the times that, following a dearth of sombre posts, two should need to come along in succession. The last, written in the wake of the Westminster Bridge terrorist attack is followed now – so very regrettably – by another, scribbled in the aftermath of the North Kensington inferno. 838 more words
Conference announcement - Being complained about: What can we do to support public services employees?
On Tuesday 5 December 2017, the Scottish Public Services Ombudsman, Queen Margaret University, and the University of Glasgow will be hosting a one day conference on the impact of complaints on the health, well being, and performance of public service employees who have been subject to a complaint… 212 more words