Tags » Quality Service

It's all about Customer Experience.

The 2017 Digital Marketing Trends Report by Econsultancy and Adobe asked companies to indicate the single most exciting opportunity for their organization in 2017 – and for the third year in a row, the same answer came out on top. 334 more words

Business Growth

5 Steps for Responding to Negative Reviews

Before online review sites and the Internet, how did families share what they thought about your funeral home with others? Maybe they chatted in the parking lot after a funeral service or at the grocery store while shopping or on the phone. 598 more words

Serve Families

From Entrepreneur to Businessman: A road to success.

Everybody can start a business, unfortunately, not everyone is successful. There is one big difference (among others) between entrepreneur and businessman, not only in their meaning but in their… 588 more words

Business Growth

Distributing Grief Info: How to Share All You Know

This post is Part 2 of a series on providing grief information to families (see Part 1 here). The original article appeared in the 2017 spring issue of… 746 more words

Serve Families

Providing Grief Info: It's Not Just Aftercare

This article originally appeared in the 2017 spring issue of OGR’s Independent magazine.

I am always encouraged when I see funeral homes providing their families and communities with high-quality information about grief and loss. 841 more words

Funeral Service

Your receptionist is an important first impression to your service.

I want to book an appointment with a local optometrist to check my daughter’s eyes. My older daughter has had an appointment a year ago so it is time to have her eyes checked again. 470 more words

General

The Four Types of Customer Service

All customers have two basic needs. Each customer would have a personal need and a practical need. What are these needs?

image source: smokeccs.com 357 more words

Training