Tags » Radian6

Finally! A Research Focused Social Analysis Product - Talkwalker

What is ?

Let’s start with what Talkwalker is not:

A Social Media Engagement Tool

A Primary Tool for the Community Manager

What Talkwalker is: 794 more words

Media Monitoring

How to approach Ofgem Demands using Social Media Insight

Today, customers lost faith in Big Six’s ability to effectively handle complaints leading Ofgem to raise red flags.

The New York Times:

“[…], Ofgem wrote to British Gas, EDF, Eon, npower, Scottish Power and SSE, as well as some smaller suppliers demanding to know what action was being taken, after a survey suggested that more customers felt “very dissatisfied” with the way their complaints had been handled” 467 more words

Ofgem

What social listening tools cover, and what they don't

As a consultant and someone who knows a lot of people – whether they are small business owners or corporate-level professionals – I get questions. I took the most common ones, and threw together a quick Q&A blog on social listening, a hot topic right now. 433 more words

Social Media

Social media listening: Where to start and how to build a strategy for your brand

If there is any one area of social media that brands should invest in, it’s social listening, which is mentions of your brand external to when social users post to your Facebook page, tweet you or leave a comment on your company blog. 350 more words

Social Media

My DF14 Sessions

At the time of this post, Dreamforce is only 9 days away! If you haven’t filled in your agenda already, you should stop reading and immediately… 446 more words

Salesforce

How Familar Are You With Radian6?

I do not represent Radian6. I’m just offering some insight about this platform.

If you plan on pursuing a career in social media, you need to know what… 131 more words

Social Media

Stop Losing Customers By Doing This One Simple Thing

As they say, there is a reason you have two ears and one mouth. This is especially true for those of us in social customer care, where listening is so critical. 732 more words

Social Media