For information technology pros who are shocked (shocked!) that Salesforce is offering major discounts to customers in return for bigger buying commitments, here’s a news flash: This is nothing new. 424 more words
Tags » Radian6
What is ?
Let’s start with what Talkwalker is not:
A Social Media Engagement Tool
A Primary Tool for the Community Manager
What Talkwalker is: 794 more words
Today, customers lost faith in Big Six’s ability to effectively handle complaints leading Ofgem to raise red flags.
The New York Times:
“[…], Ofgem wrote to British Gas, EDF, Eon, npower, Scottish Power and SSE, as well as some smaller suppliers demanding to know what action was being taken, after a survey suggested that more customers felt “very dissatisfied” with the way their complaints had been handled” 467 more words
As a consultant and someone who knows a lot of people – whether they are small business owners or corporate-level professionals – I get questions. I took the most common ones, and threw together a quick Q&A blog on social listening, a hot topic right now. 433 more words
If there is any one area of social media that brands should invest in, it’s social listening, which is mentions of your brand external to when social users post to your Facebook page, tweet you or leave a comment on your company blog. 350 more words