Tags » Remote Support

TeamViewer Remote Support

Yes, I’m using a closed source non native Linux program.
Why? Quite simple, TeamViewer is the only program for remote support* that works without the hassle of port forwarding. 27 more words

Operating Systems

Today at Colin Bowen IT Services

Working in the office today. Already been for my walk and coffee, so here’s the plan:

  • Replace the failing hard disk in this PC, and transfer all the data and software over to the new super-fast solid state hard disk.
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Recent Jobs

Defuse Angry Customers by TREATing them to Red-Carpet Customer Service

By Donna Cutting

It takes a special person to work in a support center dealing with customer complaints day-in and day-out. There is no more stressful job when it comes to serving customers than to be resolving the challenges they bring to the table.  1,002 more words

Mobile Device Support

Pulse workspace version 4.3.90

Pulse Workspace

  1. We now provide a separate link to access Pulse Remote Support for clients using Terminal Server / Remote Desktop. We have done this to overcome issues found using the TeamViewer Quick Support Session ID client on these systems.
  2. 69 more words
Pulse Software Updates

Email remote support

Happy New Year!

It was a hectic first day back in the office with a boiler service (let me know if you need someone good) and fridge/freezer delivery, but I did manage to help a couple of clients with email problems via… 272 more words

Recent Jobs

Courseware Support 12/19-1/3: Remote Monitoring (Out of the Office)

From Saturday December 19th through Sunday January 3rd, Courseware Support will be monitoring Canvas issues remotely. There are no workshops or office hours scheduled during this period, our office will be closed, and we will not be checking voicemail. 33 more words

News And Announcements

Remote support, Bomgar and Powershell {OPINION}{POWERSHELL}{REMOTE}

I use Bomgar quite alot. For me its a great remote support tool, requires no installation on the part of the user I can just point them to our support site and they click my name. 362 more words