Tags » Reputation Management

Keep Calm, Say Nothing - QNB's response to the customer data hack crisis

Like it or not, there will be times when the proverbial @#$% hits the fan. Each and every organization will go through a crisis. What matters is how an organization responds to the crisis and communicates this response. 704 more words

Social Media

Hillsborough, the media, and the lie to get us to forget.

The fact is known. The police unlawfully killed 96 people. For 27 years the police, the government, and certain segments of the press denied this fact. 548 more words


PR and Reputation Management

By: Sarah Copeland

Throughout this past semester, many of my classes have brought in guest speakers that talked about reputation management. After about the third speaker, I got the message: reputation is incredibly important. 507 more words


Listen, Process, React

A lot of business situations get blown out of proportion because of misunderstandings or misperceptions.  Careers have been destroyed, projects terminated and reputations ruined because people did not interpret what was written or said to them during a tense situation. 334 more words


Best Practices For Reputation Management

Business owners often do not realize how important their reputation is until something goes wrong. Poor customer service will be talked about. Keeping that in mind, here are some suggestions about how to do things the right way to gain customers, earn profits and see your company grow. Stay

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Reputation Management

Never Crowded On The Extra Mile.

Richard Branson wrote that it’s never crowded along the extra mile. So true and it’s the same road that leads towards being remarkable and unique. … 64 more words

Per Frykman