The Extra Costs Commission, a year-long independent inquiry into the extra costs faced by disabled people, found that disabled people may often experience a number of challenges when using taxis or private hire vehicles (PHVs), including overcharging, poor attitudes from drivers and an overall lack of accessible vehicles. 551 more words
This is so true, my own experience is in respect of my adult daughter in Sheffield where we have found that some black hackney cabs, while proporting to be accessible are not. This is due to door widths not sufficient for some wheelchairs, the height of access as sometimes my daughter as had to tilt her head to oneside to gain access. Even when access is obtained safe clamping of wheelchairs is not possible in that they can only be clamped in a side way position, thereby creating unstabability. To be clamped safely you need to be able to face forwards or backwards. When all is OK the fare is usually 1 plus half of the normal fare. We now have to rely on Community Transport where we have to book a week in advance and there are time restictions, only Monday to Friday from 9.00am to 4.00pm and only 2 journeys per week.