The Australian mass affluent segment is very savvy when it comes to managing their finances. Compared to retail consumers, mass affluent also have greater liquidity, allowing them to take advantage of their extra cash to maximize returns and reduce cost through their financial product holdings. 322 more words
Tags » Retail Banking
Let me ask you a simple question. What is the most difficult task for a bank? …..Acquiring new customers? … Retaining customers? …. Growing share of customer wallet? 1,055 more words
I had a chance to visit Westpac in early May as part of our agency’s Know Your Industry initiative. In that two days, we met with leaders from across the Westpac Group and it’s quite amazing to see how the Agile mindset has penetrated every corner of the banking group and become a part of their DNA. 81 more words
There truly is a need for an industry-wide analytical model in financial services to measure and compare success of competing firms.
To date, there is no industry-wide method of analyzing customer service and front-line operations; this is why this article will introduce an original, holistic framework which attempts to analyze something very difficult to analyze. 2,197 more words