Tags » Retail Banking

Retail Banking Must Get Back To Basics

It’s not their fault, it’s just that the world is really struggling to deal with the consequences of 30 years of debt profligacy courtesy of the financial deregulation heralded in by the Thatcher/Reagan/Douglas era. 1,369 more words

Agile Retail Banking

I had a chance to visit Westpac in early May as part of our agency’s Know Your Industry initiative. In that two days, we met with leaders from across the Westpac Group and it’s quite amazing to see how the Agile mindset has penetrated every corner of the banking group and become a part of their DNA. 81 more words


Dear Bankers - feelings make bank

Tapping into emotions and driving positive ones through addictively delightful interactions- pays. That’s why you need to be a brand. No seriously, I know I’ve been repeating this like a broken record over the past years but it most certainly does. 716 more words

Analytical Model for Front-Line Success

There truly is a need for an industry-wide analytical model in financial services to measure and compare success of competing firms.

To date, there is no industry-wide method of analyzing customer service and front-line operations; this is why this article will introduce an original, holistic framework which attempts to analyze something very difficult to analyze. 2,197 more words

Financial Strategy

The Dawn of the 'Bank of Things' - 4 Part Blog Series

The Dawn of the “Bank of Things”

Over the past ten years, I’ve seen analysts’ forecast of the number of devices connected to the internet grow from 2 billion to… 576 more words

Customer Experience & Usability

Access Bank Records N19.4 Q1 Profit

Access Bank on Monday posted a profit after tax of N19.4 billion for the first quarter ended March 31, 2016, according to the company’s unaudited . 172 more words