Tags » Reverse Logistics

Are You Satisfying Your Customers Today? If Not, What Can You Do About it Starting Tomorrow?

Establishing a process for improving and maintaining the ability to satisfy your customers does not have to be a daunting effort. It can actually be quite easy – if you plan accordingly, rally the necessary resources together, execute effectively, and manage the results over time. 1,160 more words


Best Practices in Service Delivery for Minimizing Warranty Costs

In the high-tech industry, warranty coverage often includes repairing defective products as opposed to crediting or replacing them. Warranties of this nature involve three (3) cost components: 1) Warranty Terms & Conditions, 2) Service Delivery, and 3) Product Reliability and Maintainability. 479 more words

Returns and Warranties: Reverse Logistics need not be the Weak Link in the Value Chain - by Mark Kiteley

Some history on Warranties, Returns and Reverse Logistics

Back in the day, in the UK at least, banks used to close at 3.30 pm on a Friday and there were no such things as ATMs or Cash-Points. 2,845 more words

Service Operations

August 24, 2016Leave a commentBlogBy nwccindia We are the India’s Leading Third Party Logistic Company (3PL).

We are one of the leading Third Party Logistics (3PL) company in India thanks to the hard work of 800 associates at more than 200 sites throughout India, Bangladesh, and Myanmar. 576 more words

End To End Supply Chain Management

EDUCATION 101: Logistics Management

Principles of Purchasing and Supply Management

Logistics Management

Logistics Management has been defined as;

Definition 1

The total management of the key operational functions in the supply chain- procurement, production and distribution. 191 more words

My Books

India Reverse Logistics Market Analysis

Reverse logistics has been an important issue among industries in the past few years. While it was viewed in the past as a secondary operation to the new product side of business, it has now moved to the forefront as a strategic and integral part of the quest to increase customer satisfaction. 726 more words

Market & Research

Supply Chain's Required Paradigm Shifts

Setting the stage

We talk a lot about sustainability. Climate change, greenhouse (GHG) emissions, carbon footprints and a host of other related topics that bounce around the Internet or become the topic of speakers at countless seminars or conventions around the world and lead us to believe that we’re actually doing something to combat these demons or, more often than not, what we… 1,202 more words