Tags » Reverse Logistics

Reverse Logistics is not the Reverse of Logistics

I did not think of the title of this blog. It is the title of a James Tompkins American blog from November 2010. In this blog, Tompkins comes with a powerful summary of aspects highlighting the importance of… 468 more words

Reverse Logistics

Reverse Logistics: Introduction & Importance 

Introduction to Reverse Logistics

All operations related to the reuse of products and materials comes under reverse logistics. Process of logistics can be defined as “planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of origin to the point of consumption”. 353 more words


All You Would Want To Know About Reverse Logistics


Generally, logistics is concerned with the flow of goods from the manufacturer or seller to the customer. But, there are times when the customer would want to return back the goods. 554 more words

Jayem Logistics

Evaluating the Impact of Field Service Industry Trends on Enterprise Software Requirements

There has been a lot of attention given in recent years to the need to automate field service and related logistical processes through the implementation of Enterprise Service Management (ESM) systems.   627 more words

IoT, Technology And Digitization

Are You Satisfying Your Customers Today? If Not, What Can You Do About it Starting Tomorrow?

Establishing a process for improving and maintaining the ability to satisfy your customers does not have to be a daunting effort. It can actually be quite easy – if you plan accordingly, rally the necessary resources together, execute effectively, and manage the results over time. 1,160 more words


Best Practices in Service Delivery for Minimizing Warranty Costs

In the high-tech industry, warranty coverage often includes repairing defective products as opposed to crediting or replacing them. Warranties of this nature involve three (3) cost components: 1) Warranty Terms & Conditions, 2) Service Delivery, and 3) Product Reliability and Maintainability. 594 more words

Returns and Warranties: Reverse Logistics need not be the Weak Link in the Value Chain - by Mark Kiteley

Some history on Warranties, Returns and Reverse Logistics

Back in the day, in the UK at least, banks used to close at 3.30 pm on a Friday and there were no such things as ATMs or Cash-Points. 2,845 more words

Service Operations