Tags » SaaS

Boost your Contact Center Performance

Core Competencies

  • Executing and driving consistent best practices for multiple clients in medium to large contact centers
  • Customer Service improvement and Execution on KPI’s in omni-channel environments…
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Call Center

The eli4d Gazette - Issue 030

Issue 030: 2017-05-24

Tech Pick

Last week an article sparked quite a bit of (justifiable) backlash against a SaaS company called Firebase. While Firebase… 318 more words

All (besides Quick Posts)

The Dynamic Nature of SaaS and Changing Operational Risks

Using Software as a Service (SaaS) models to deliver business critical applications has become increasingly popular, as the dynamic nature of SaaS applications means end users can access their business critical applications from anywhere in the world at any time and on any device. 422 more words


Daily Active Users in B2B SaaS

Continuing with assessing product/market fit, one of my favorite metrics is daily active users (DAUs). Now, DAUs are more commonly associated with B2C products like Twitter and Facebook, but they’re directly applicable to B2B SaaS products as well. 113 more words


Monitoring Software-as-a-Service (SaaS) cloud solutions with QRadar

One of the big advantages of having a Software-As-A-Service (SaaS) solution is the fact you don’t need to worry about infrastructure issues, such as patching, network availability, and etc. 436 more words


Customer Insights: The devil's in the details

Customer insights… what a beautiful vision.

This image paints a beautiful image of what’s possible – and no doubt, achievable – however, the devil is in the details. 136 more words

Customer Success

Azure Weekly: May 22, 2017

Are you having difficulty keeping up to date on all the frequent changes and updates in the Microsoft Azure space? Then the Build Azure Weekly has the solution you’re looking for. 1,538 more words