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A customer benchmarking engine is an emerging technology which uses an artificial intelligence approach to automate the reasoning that underlies data-driven benchmarking. Its benefits are discussed… 824 more words
Before we commence, let’s take a look at what customer engagement implies?
CX dictionary says, customer engagement is the emotional connection between a customer and a brand. 493 more words
Defined plainly, customer engagement is the profundity of the association a consumer has with a brand. Needless to say, the better the customer engagement is, the better the customer experience is and thus greater customer loyalty. 402 more words
Cloud Computing is probably the longest surviving buzzword in the IT industry for the past decade or more. From a software buyer’s point of view the important decision of going for a “ 384 more words