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Scorecard (March 19)

I like to take a look at what singles I’ve recommended and how they are doing on the Nielsen/BDS Top 40 Chart:

R5

Customers Are Alike All Over...Right?

The most interesting thing to happen in March was a fascinating opportunity to do some work in the Middle East, helping a large company define its customer service strategy. 287 more words

Sharing CX

From the Field: Jeremy Guthrie, sp, Kansas City Royals

When you are a baseball fan stuck on an island in the Pacific, and especially if you enjoy collecting autographs, Spring Training is best–and worst.  The good news is that Baseball Season is almost here–and the first one that I get to experience with my new son, though I doubt that he is going much more than smiling while I yell at the TV.   395 more words

Eephus League Scorebook

Lack of a Good Scorecard = Avoidance of Accountability

Peter Drucker and said “what gets measured, gets done.” I’m beginning to understand the true meaning of his words as I work with my clients and businesses I own. 415 more words

Business Coaching

How to assign same axis values to a group of spark-lines in Excel?

Spark-line is a very handy data visualization technique! It’s great when you are space constrained to show trends among multiple data points.

Here’s an example: 141 more words

Data Analysis

Entrepreneur Strategy Essentials - 10 Commandments (Part III)

Part III – Operational Efficiency

 

I have had fortune of observing several organizations – there was nothing wrong with these organizations, they were delivering fantastic results and all stakeholders were happy with the performance. 536 more words

Organization