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Using Systems Thinking to Design Better Services – Medium

Using Systems Thinking to Design Better Services

When creating new services for clients, we very often don’t delve deep enough into the organisation that delivers the service. 62 more words

Service Management

Within the next five years, how will technology change the practice of management in a way we have not yet witnessed?

MIT Sloan Management Review posed this question to 15 of the world’s foremost experts on the intersection of technology and management who responded in a series of essays now available from MIT SMR .. 36 more words

Service Management

Twilio study: most consumers now want to use messaging to interact with businesses

EnterpriseSocialEuropeDISRUPT SFThe Excitement Of Disrupt Starts Today – It’s Not Too Late To Get Your Ticket Get Yours Today Twilio study: most consumers now want to use messaging to interact with businessesPosted yesterday by Frederic Lardinois (@fredericl)Next StoryVerizon acquires Sensity Systems to add LED light control to its IoT platformTwilio, the developer-centric communications platform that successfully IPOed earlier this year, published a new study today about how consumers want to use tech to talk to businesses and brands. 141 more words

Service Management

I'm not that sure: A model for #Digital Transformation: Pioneers, settlers & town planners

One of the things I’ve noticed while helping companies deal with digital transformation is the tendency to favour one mode of operation over all else.. This dominant culture allows companies to optimise for what they are currently doing, whether it’s selling fashion items, publishing books or delivering technology services.. 12 more words

Service Management

Medium: Think Less. #Design Better.

Promoting better workflow in UI design through manageable decision-making and thought process.A well-designed UI is the result of a string of key decisions that not only make an experience intuitive, but also aesthetically pleasing to a user. 104 more words

Service Management

New version of the Touch-point cards

We continue to update the touch-point card set, and a new set is now available.

This is a major ulepdate of the cards in two ways.. 39 more words

Service Management