Tags » Service Design, Service Management

Designer and researcher: the new creative partnership

Why in the future researchers will be expected to sketch interaction ideas, and designers will feel able to offer their own interpretations of research.

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Service Design, Service Management

7 Surprising Challenges of Implementing Big Data #bigdata #custsrv

Data is an asset. There is no question about that. The economics of data are based on the idea that the value of data can be extracted through analytics.

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Service Design, Service Management

So true:Why learning is the only sustainable response to the increasing pressures of the Big Shift

This highlights the pitfalls of responding, or failing to respond, to the mounting performance pressures brought by the near-instant communication, rapidly changing technology, and empowered consumers that characterize the Big Shift… 15 more words

Service Design, Service Management

The five disciplines of customer experience leaders Bain & Company

Designing experiences that consistently impress and stand out from the crowd remains a difficult endeavor, and companies often falter after an initial burst of energy.

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Service Design, Service Management