Tags » Service Design, Service Management

I'm not that sure Accenture's People First: The Primacy of People in a #Digital Age

The Accenture Technology Vision 2016 identifies five technology trends fueled by the people first principal and that are essential to business success in the digital economy… 51 more words

Service Management

For those into #custsrv Google Assistant Signals Dominance of Conversational UI |

Google has jumped onto the conversational user interface (UI) train — a train that was already moving down the tracks at full speed. Google announced three distinct, but closely related, new products at their Google I/O 2016 event this week. 252 more words

Service Management

McKinsey & Company Europe - sleeping giant -as a global software competitor

Software has an obvious home in the world of IT, and US tech firms are the most visible.

Yet it’s increasingly critical to production and manufacturing—which gives… 740 more words

Service Management

So true: Sheila Pontis' A (more) complete picture of Design

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First published at https://sheilapontis.wordpress.com

Author: Sheila Pontis

In the last 15 years, design education has dramatically changed.

Generally speaking, at the beginning of 2000s, design education was pretty much the job of art and design schools, and mostly had a learning-by-doing approach, involving hands-on studio-based assignments. 702 more words

Service Management

Brightlands is the place to be for smart services. Come to Startup Fest Brightlands Fri, 27/5/2016

Startup Fest Brightlands. Incubate. Accelerate. Validate. Scale., is an exciting one-day event with masterclasses, inspirational speakers, a ‘Get in the Ring’ pitch competition and a networking party. 390 more words

Service Management

The Washington Post Q: Unemployment is down. Gas prices are low. Why isn’t America shopping? A: Custexp

First posted at https://www.washingtonpost.comf

Author: Sarah Halzack

For more than a year, the biggest names at the shopping mall have cast a hopeful eye on the declining jobless rate and low gas prices, betting that it was only a matter of time before consumers snapped out of a cycle of tepid spending that has left many retailers grappling with weak sales and declining store traffic. 523 more words

Service Management