Tags » Service Design, Service Management

Designercise: A Creative Thinking Game and Ideation Toolkit

Brain-activating tools & games for professional play. Flex your brain and boost creativity with these fun, fast & energizing exercises!

Sourced through Scoop.it from: www.kickstarter.com

Service Design, Service Management

Improve Your Customer Experiences by Learning from Past Mistakes

Learn from your customer experience failures to deliver speedy resolutions that retain customers & strengthen your brand. Free eBook series, research & infographic.

Sourced through Scoop.it from: www.sdl.com

Service Design, Service Management

Don’t buy marketing technologies, build layers instead

The following is a guest post from Sam Melnick at Lattice Engines and a former analyst in IDC’s CMO Advisory Service.

Sourced through Scoop.it from: chiefmartec.com

Service Design, Service Management

How mobile apps lead high performers to a service boost

36% of high performing customer service teams are using mobile apps today. The mobile apps customer service channel will grow 38% in 12 – 18 months.

23 more words
Service Design, Service Management

Use these Three tips for using digital technology to woo customers

Learn from fashion, consider platforms such as Snapchat and Periscope to promote your brand, and mine data for insights to improve your offer

Sourced through Scoop.it from: www.theguardian.com

Service Design, Service Management

Are these the 10 Ways to get Real-Time Analytics Right

While real-time analytics is getting more affordable, it’s still not right for everything. Here are 10 ways to get the most from real time, near real time, and batch use cases.

9 more words
Service Design, Service Management

Is playtime over? University of Cambridge is Getting a Professor of #LEGO

College professors routinely think about the building blocks of life, but the University of Cambridge is taking it to a whole new level.

Sourced through Scoop.it from: mentalfloss.com

Service Design, Service Management