Tags » Service Design, Service Management

Beyond design thinking: Part of the “Business ecosystems come of age” report #smact #digital

Design thinking without deep analysis and synthesis can be reckless. Leading companies are seeking to do both recursively and in integrated new ways to…

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Service Design, Service Management

How Disruptive Power Lies at the Intersections #smact #digital

“ When I first started using the term “Combinatorial”, people thought I was making words up. Although I’d like to take credit for the word, I first came across it when reading The Second Machine Age,…” 10 more words

Service Design, Service Management

4 Ways to Deliver Outstanding Customer Experiences (or 72% of Them May Leave) #custsrv #marketing #ux

Research confirms and we know this intuitively, positive customer experiences will keep our customers coming back. No one wants to continue doing business with a company after a bad experience, poor customer service, wrong product shipments that aren’t quickly rectified, or for any number of other reasons that can ruin a consumer’s attitude towards a brand.

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Service Design, Service Management

4 Things You Should Know About #Platforms #digital #ecosystems

Steve Jobs didn’t want to build an app store.  As Walter Isaacson describes in his biography of Apple’s founder, the famously controlling Jobs was wary of the “bandwidth” needed to police a veritable army of third party developers.  

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Service Design, Service Management