Tags » Service Management

Demonstrating Value to the Business

For many years the ongoing mantra emanating from IT journals, blogs from so called IT evangelists and IT conferences has been ‘the need for IT to demonstrate VALUE to the business’. 1,306 more words

Best Practice

Is ITIL dead?

Why ITIL must adapt if it is to remain relevant in the Digital era

ITIL is dead! A contentious view? Almost certainly, and I don’t think I’d need to throw a stone too far in any direction before I hit somebody that fervently disagrees with me.  925 more words

Digital