Tags » Service Management

What IT service management can learn from CrossFit

Six months ago, when my children told me I was “great to bounce on”, I decided to sign up at the local CrossFit gym. I’d heard from friends that it was a good way to get in shape fast. 1,221 more words

Service Management

The next digital disruption: buying B2B services using social media channels?

Digital Transformation is changing how businesses interact with customers and each other.

In this environment business-to-business (B2B) service providers face the constant threat of “digital disrupters” – new entrants who don’t fundamentally change the underlying product or service but win (or steal?) market share by leveraging new ways to interact with customers/clients and suppliers. 335 more words

Digital

Continual service improvement – the clue’s in the name

Many organisations struggle to implement effective continual service improvement (CSI). Many purport to deliver CSI but are paying lip-service to the principle and missing the point. 316 more words

Service Management

Deck: Turn Jobs to Be Done Theory into Practice - #servicedesign #digital #innovation

Presented at Business of Software USA, Tony Ulwick (Strategyn) shares insights on how to deliver products that do useful jobs for customers, practical steps yo…

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Designing Services

Don’t let ITIL get in your eyes

Driving to work today, the sun was low in the sky and it made it hard to see clearly.  Pulling down the sun visor helped but if you’re like me – vertically challenged – it can have a limited effect.  266 more words

Service Management

Managing Major Incidents

The ITIL® core volume Service Operation is not particularly helpful with regard to Major Incidents. It basically says: “A separate procedure, with shorter timescales must be used for ‘major’ incidents. 285 more words

Best Practice