Six months ago, when my children told me I was “great to bounce on”, I decided to sign up at the local CrossFit gym. I’d heard from friends that it was a good way to get in shape fast. 1,221 more words
Tags » Service Management
Digital Transformation is changing how businesses interact with customers and each other.
In this environment business-to-business (B2B) service providers face the constant threat of “digital disrupters” – new entrants who don’t fundamentally change the underlying product or service but win (or steal?) market share by leveraging new ways to interact with customers/clients and suppliers. 335 more words
Many organisations struggle to implement effective continual service improvement (CSI). Many purport to deliver CSI but are paying lip-service to the principle and missing the point. 316 more words
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Presented at Business of Software USA, Tony Ulwick (Strategyn) shares insights on how to deliver products that do useful jobs for customers, practical steps yo…