Tags » Service Quality

Developing value for money

The value assessed by the rational mind is that which takes into account the services and service quality received in relation to the prices paid and overall costs. 307 more words

Strategy Planning & Execution

Understanding the Gaps

There are five gaps in the service quality gap model. For a business to be able to close these gaps and deliver excellent customer service… 585 more words

Travelling Mystery Guest

Five Features of Effective Tenant Surveys

As part of our suite of Tenant Engagement Services, Eservus coordinates tenant satisfaction surveys on behalf of our property manager clients. If you’re already doing tenant satisfaction surveys then you know how important they are to your overall tenant service strategy. 520 more words

Tenant Retention

In 2016, ISL Online again surpasses the seven-year average uptime

The 2016 uptime report is here and we are proud to say ISL Online did yet another year well above the promised 99.95% SLA and once again proved a wise choice for reliable and secure remote connections to any device worldwide. 416 more words


Eservus Introduces Tenant Engagement Services

Back when I was a property manager, I used to love organizing events and activities that involved my tenants. Things like contests, lobby events, tenant giveaways, and even tenant surveys are great ways for property managers to engage their tenants and create a fun distraction from the day-to-day routine at the office. 304 more words

Tenant Retention

Defining Quality of HIV Services for MSM and Transgender Women: Results of a Systematic Review

MEASURE Evaluation synthesized the current literature related to quality of HIV services for men who have sex with men (MSM) and transgender women, and proposed a simple, easy-to-use definition of and framework for quality. 193 more words


Team Spirit Contest Engages Tenants

One of the things that Eservus tries to do as much as possible is engage the tenants in the buildings we serve. We think of ourselves as our property manager clients’ partner in tenant engagement; we have opportunities every day to connect with tenants and provide them with an engaging experience. 340 more words

Tenant Satisfaction