Tags » Service Quality

Hello Finland, How May I help You?

I just got off an exceedingly frustrating phone call with a service provider (keeping it anonymous, not yet that frustrated!) in Finland. I was supposed to receive a service from them by the end of this month and I found out that it is delayed because of ‘technical reasons’. 913 more words

Customer Experience

Weird Things

The weird things that Meralco does:
– makes it very hard to transfer account names, such as from developer to property owner
– blocks people making online payments when a day or more late. 190 more words

QUALITY – and how it affects your business

“I have never known a concern to make a decided success that did not do good, honest work, and even in these days of the fiercest competition, when everything would seem to be a matter of price, … 118 more words


3 Tips to Ensure Your Customers Feel Welcome

For any business to succeed, excellent customer service is key. The quality of customer service you provide directly impacts various aspects of your business including customer retention and revenue. 409 more words

Customer Service

Five Important Factors – Managed Network Services

In today’s business environment, the IT department has achieved a high level importance, allowing many businesses to maintain their internal as well as external complex networks efficiently and provide extra value. 470 more words


Aeroflot in line for possible privatization

TL;DR: After years of notoriety, Aeroflot is showing signs of improving air safety and service quality.

CNN reported on 2 February that Aeroflot is one of seven state-controlled Russian companies that President Vladimir Putin may privatize this year. 323 more words

ESG Analysis