Tags » Service Quality

BOMA Recognition is Good for Business

By Kirk Layton

Property managers are always on the lookout for new ways to distinguish their buildings, make a connection with existing tenants and attract future customers. 347 more words

Tenant Service

Report: Customer Satisfaction (CS) Measurement and CS Index Development for the Service Industry Workshop, June 8-12, 2015, Republic of China

The service industry plays a vital role in a country’s economic growth. Thus, the promotion of productivity in the service industry is crucial to sustain economic growth. 520 more words

Travel Reports

Report: Total Quality Management (TQM) for SMEs Training of Trainers, August 25-29, 2014, Indonesia

In today’s world, SMEs are facing growing challenges from global competition and the needs of increasingly sophisticated customers. Sensing the need to improve product or service quality, most SMEs are applying various improvement methods in the hope of achieving the required growth and higher profits. 1,521 more words

Travel Reports

Report: Total Quality Management (TQM) Training of Trainers, May 18-22, 2015, Nadi, Fiji

The Asian Productivity Organization (APO) in collaboration with the National Training & Productivity Centre (NTPC) and the Fiji National University (FNU) conducted an intensive 5-day workshop-seminar for would-be trainers in Total Quality Management (TQM) from different countries. 928 more words

Travel Reports

OM in the News: Wal-Mart Tries to Skill Up

Wal-Mart, famous for keeping costs down (including employee-related costs), is testing a new approach: investing in workers through higher wages and training, on the theory that this will pay off all around—for customers, the company and employees. 305 more words

OM In The News

Easy, it Ain't

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good few weeks for technology in retailing. 678 more words

Customer Service

Bread of Heaven

A couple of years ago this blog fell silent for a month or so. No, it was not one of my extended holidays (if, only), but rather involved me being otherwise occupied around the death of my father. 355 more words

Customer Service