Prior to starting Eservus, I worked with a property management company that offered portfolio-wide in-lobby concierge services. The tenants LOVED the service – I knew that because part of my job was doing tenant satisfaction surveys! 398 more words
Tags » Service Quality
What Good Service Quality Looks Like
What Good Service Quality Looks Like
While we can physically assess and come to a judgement around the practical and tangible qualities of products it is often very hard to make quality judgements around services as this involves a number of intangibles that are determined by our own perceptions and views. 225 more words
Monitoring Service Delivery
In SSiD we systematically collect data in order to improve the efficiency and effectiveness of our service delivery.
Monitoring can help:
- Keep work on track and allows us to regularly review progress. 598 more words
Using Sports to Engage Your Tenants
Now that the winter Olympics are in full swing (or should I say full schuss?) and everybody is caught up in supporting their country’s athletes, it’s a good time to look at how property managers can use sports to engage their tenants. 397 more words
Closing the Service Quality Gaps
We use the ‘Service Quality Model’ developed by Parasuraman et al (1988) to help us identify, understand and reduce any shortfalls of our service delivery. By closing the five ‘gaps’ in service quality below we aim to improve our service to students. 425 more words
Developing our Core Competencies
These are the questions I think we should reflect upon to get a greater understanding each of our information service’s core competences with a view to develop them for the challenges of the future. 642 more words
Information Service Core Competencies
A core competence is “a bundle of skills and technologies rather than a single discrete skill or technology.” (Hamel and Prahalad)
From my observation the Student Services Information Desk (SSiD) has a specific set of core competencies that deliver additional value to students and their supporters which are difficult to imitate. 459 more words
