Tags » Service Quality

Service quality impacting customer satisfaction: the importance of physical arenas in travel agencies

Travel agencies are important intermediaries in the tourism industry. They connect the consumer with the product; be it as a package holiday, a flight or only accommodation (Ka Wai Lai, 2014). 498 more words

Core Concepts Of Customer Engagement Management

Creative Building Events a Hit with Property Managers

Eservus has had a very busy summer organizing building events and barbecues for our property manager clients. With more and more property managers looking for ways to engage their tenants, many have turned to building events to create a stronger relationship with their community and generate tenant goodwill. 371 more words

Tenant Service

 What is service quality? How can it be improved? (150 words – 10 marks)

Service quality can be defined as the difference between customer expectations
and customer perceptions. If expectations are greater than the customer’s
perceptions about service experience and outcome, the perceived quality is not… 126 more words


Student Satisfaction with the One-Stop-Shop

We are an information service that communicates thousands of general university messages to students and answers the majority of their face to face enquiries. As a service we are here to support the learning environment and help students with general student-related information and administration requirements. 516 more words

Service Quality

Driving Service Improvement using Feedback from Students

We are committed to using feedback from our students to drive improvement in our services and demonstrate clearly that we take action based upon their feedback. 587 more words

Service Quality

Understanding Our Service Quality Gaps

Although we have a long standing reputation for high levels of student satisfaction we try not to become complacent about our service delivery. Over the years we have used the ‘Service Quality Model’ developed by Parasuraman et al (1988) to help us explore and discuss any potential shortfall of performance. 526 more words

Service Quality