Eservus has had a very busy summer organizing building events and barbecues for our property manager clients. With more and more property managers looking for ways to engage their tenants, many have turned to building events to create a stronger relationship with their community and generate tenant goodwill. 371 more words
Tags » Service Quality
What is service quality? How can it be improved? (150 words – 10 marks)
Service quality can be defined as the difference between customer expectations
and customer perceptions. If expectations are greater than the customer’s
perceptions about service experience and outcome, the perceived quality is not… 126 more words
Student Satisfaction with the One-Stop-Shop
We are an information service that communicates thousands of general university messages to students and answers the majority of their face to face enquiries. As a service we are here to support the learning environment and help students with general student-related information and administration requirements. 516 more words
Driving Service Improvement using Feedback from Students
We are committed to using feedback from our students to drive improvement in our services and demonstrate clearly that we take action based upon their feedback. 587 more words
Understanding Our Service Quality Gaps
Although we have a long standing reputation for high levels of student satisfaction we try not to become complacent about our service delivery. Over the years we have used the ‘Service Quality Model’ developed by Parasuraman et al (1988) to help us explore and discuss any potential shortfall of performance. 526 more words
Student-Centred Dimensions of Service Quality
As an information service we are always looking at ways we can understand and improve the quality of service we provide to students and their supporters. 501 more words
Do You Have a Service Recovery Strategy?
We all know how important it is to have a clearly defined tenant service strategy … everyone’s heard that the happier your tenants are, the more likely they’ll renew their leases. 479 more words
