Tags » Service Quality

Port of Singapore - Best Seaport in Asia for 27th time

The Port of Singapore has been named the best seaport in Asia for the 27th time – beating fierce rivals Hong Kong and Shanghai.

The honour was given out at the 2015 Asia Freight, Logistics and Supply Chain Awards (AFLAS) held in Hong Kong here the other day. 300 more words

International Shipping

How Does the Referral Behavior of Switchers and Stayers Differ?

We recognized that in today’s highly competitive market environment, customer referral plays an important role in enhancing firm value through cost-effective acquisition of new customers. Service managers have to leverage the current customer base to increase referrals.

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Chef on patrol (no i)

It’s not unusual for the boss to be on patrol, particularly early in the session. Checking and nudging things along, making sure the team on are their marks and ready to go. 75 more words

Indian Radio Taxi Operators v/s The Service Conundrum

Even since their inception, radio taxis has been a boon to millions of Indians. Till a few years back, on occasions when they were unable to use private vehicles, the great Indian middle class was mostly at the mercy of auto (Tuk Tuk for non-Indians) drivers. 582 more words


The Overpromise of Everything

The best. The improved version of the best. Highest quality. Exquisite. Impeccable. Enhanced performance. Seamless. Integrated. Top notch. And so on.

Those are the promises we are surrounded with every day. 310 more words

Contemporary Life