Tags » Service Quality

Aeroflot in line for possible privatization

TL;DR: After years of notoriety, Aeroflot is showing signs of improving air safety and service quality.

CNN reported on 2 February that Aeroflot is one of seven state-controlled Russian companies that President Vladimir Putin may privatize this year. 323 more words

Company Spotlight

About Time: How Temporal Construal Changes Customer Satisfaction

Time works wonders–it’s a familiar saying that speaks to the fluid nature of an individual’s experiences, and how, as time passes, perceptions of those experiences often change. 326 more words

Change

Adinoto_19315450462

PENGARUH INTERNET BANKING, KUALITAS LAYANAN, REPUTASI PRODUK, LOKASI, TERHADAP LOYALITAS NASABAH DENGAN INTERMEDIASI KEPUASAN NASABAH

ADINOTO NURSIANA

STIE Wiyatamandala

Paramount Skyline Tower D, Jalan Boulevard Gading Serpong, 151 more words

Banking

What You Need to Know about the Impact of Service Crises

Service crises and their impact on companies

Extreme and massive service failures. They are probably the worst nightmare for any service provider. Such crises have a profound impact on customers as the service they seek becomes simply unavailable. 1,006 more words

General

International Seminar on Six Steps to Building a Culture of Quality, November 24, 2015, DAP Pasig City, Philippines

Culture plays a significant role in the accomplishment of an organization’s set of goals. It is the embodiment of the vision, mission, core values, guiding principles, behavior and attitude, which collectively determines the direction of the daily operation of organizations. 226 more words

APO

BOMA Recognition is Good for Business

By Kirk Layton

Property managers are always on the lookout for new ways to distinguish their buildings, make a connection with existing tenants and attract future customers. 347 more words

Tenant Service