After the first few hectic weeks in France, things have finally started to settle into a routine. I now feel more confident in my surroundings and I feel that this has been reflected in my progress this month. 598 more words
Tags » SLA
My first month abroad has flown by in an instant, but there is already so much progress to report.
I came to Rennes with very low self-belief in my ability to communicate orally in French, as it is always the aspect of language learning that I have struggled with the most. 489 more words
January 24, 2015—SLA-NY hosted a panel of recent graduates of metropolitan library schools to impart knowledge, tips and wisdom to current area library school students. The student swing panel consisted of graduates of local programs at Pratt, Palmer, Rutgers, Queens College and St. 221 more words
“Logic clearly dictates that the needs of the many outweigh the needs of the few.” –Mr. Spock, The Wrath of Khan
As Managed Service Providers (MSPs) move more into the mainstream, business customers will have to learn to strike a balance between service requests, service levels, and service requirements. 553 more words
The SLA is a formal document outlining a service commitment provided by an IT service provider to one or more customers. The Service Level Management mission statement is to “plan, coordinate, negotiate, report and manage the quality of IT services at acceptable cost”. 106 more words