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Publication: What I Learned from ‘What I Wish I Knew Five Years Ago’

SLA Toronto‘s The Courier has just published a submission of mine.

Click here to read about my experience and what I learned at their ‘What I Wish I Knew Five Years Ago’ event. 19 more words

Customer Service Representative

Job Purpose

Ensure that customer enquiries and complaints – received through telephone, email or online chat – are resolved within a specified service level and time, by reaching the highest possible level of service, courtesy and customer satisfaction. 189 more words


Relearning Russian

In grad school I aced almost every grammar-heavy Russian text, as I had before with Chinese, French, Spanish and Latin. I think I ended the first quarter with around a 97% average (thus disproving the motto: … 554 more words

Living Abroad

SLA 2015: key learning points

The week before last I headed off to Boston, MA, USA for the Special Libraries Association conference. I’m lucky enough to have been able to attend in previous years, so this was my third conference (thanks to the… 1,679 more words

Install a Project Management tool - Integria IMS 4.1

It integrates all tasks related to customer management, project management and service desk in one tool. It includes useful features for all kind of companies and issues. 211 more words


Service Desk Analyst

Job Purpose

As an experienced Service Desk Agent you will join a challenging Service Desk, the central function of Service Operations, as the single point of contact (SPOC) for All IT Incidents and Service Requests. 280 more words


Credit Risk Analyst

Job Purpose

Managing day to day releasing of orders placed in the sales offices in EMEA including stringent credit risk assessment. 167 more words