A service level agreement (SLA) is a formal document that defines a working relationship between parties to a service contract. The standing of the SLA depends on whether the service is being provided by an internal (In-house central department/function) or an external (Bought-in) service provider. 184 more words
Tags » SLA
Willy Nichter, Staff Writer
Madison is home to a variety of great restaurants, from 54 Main to Shanghai Jazz, and with Drew being less than two minutes away from the heart of town, it’s easy to find a place to eat if campus food doesn’t appeal. 415 more words
Nina Campli, Assistant Editor for SLA
Occasionally we all need to take some time and destress, relax and just forget about our adult responsibilities. What better way to do that than yoga and writing? 387 more words
I’ve seen quite a few people asking why the ‘First Response By’ and ‘Resolve By’ fields found on the cases CRM forms and within the Engagement Hub aren’t populated. 119 more words
What is CALL?
students are able to access language learning materials and to communicate with their teachers and peers at any time, anywhere.
It is difficult to say exactly when the term “CAL” was first employed, however since the mid 1980s CAL… 6 more words