The summer is coming to an end and it’s the perfect time to start thinking about this year’s classes and planning them. So, what are some things we need to consider when planning? 815 more words
Tags » SLOs
I saw a question pop up on the Social TechNet forums the other day and I realised there is a bit of confusion about how to send a warning or breeched e-mail for different metrics such as Response Time and Resolution Time. 540 more words
Factually, it is very important to be able to see and predict trends with an IM business today.
One of the most important and easiest trends you could identify would be: 61 more words