Tags » Staff Training

Special offer: Discounted training fees

We love our clients, and what better way to show our love, than to offer a Valentines’ discount for the month of Feb!

Do you or your team need training, or just a refresher course? 11 more words

Export Ticket Data from Freshdesk

Freshdesk is a customer service and ticketing system. Sometimes, a company needs to export and analyze the Freshdesk ticket data. Here is a system training video to teach how to sort tickets (including by Agents, Groups, Created Time, and Status) and export the specific data that is needed for the company. 18 more words


Engaging and Motivating Your Associates

Greater engagement can be a real competitive advantage as companies with highly engaged Associates tend to see better business outcomes, such as higher sales and improved customer service levels. 98 more words