Tags » Supporting

What Businesses Need to Know About Supporting Customers On Facebook

Are your customers active on Facebook? Have you got a plan to support your customers via Facebook? To learn how to use Facebook to support customers, I interview Mari Smith. 32 more words

The Power of Presence

by Nick Steffen

In late June, Amber and I visited a family that has been living and working in southeast Asia for the past decade. 377 more words

The Internal Groundswell

So far, the topic of the Groundswell has been solely customer focused but can employees tap the power of the groundswell too? The answer is: yes. 857 more words


Presence is Pastoral Care

Amy Butler learned a great lesson in a difficult situation. Our presence speaks volumes to the hurting. Will you stop and think–what do you have to offer? 833 more words

Your Part To Play

What is Twitter Good For?

Twitter has caught on as a social network for several reasons—it’s free and open, connects people, gives them power, and is incredibly simple to use (Li & Bernoff, 2011). 673 more words



The Can-Do Girl!

from my Tumblr blog: ferdifz.tumblr.com