Yesterday a cousin (not blood related, just someone I’ve grown up with all my life – if you’re Asian you’ll get the use of the non-blood related “cousin” term) sent me a message on WhatsApp. 462 more words
I prefer to keep my work identity private but let’s just say that I work customer service for a major online retailer.
I’m seeing a very heartbreaking trend in customer support calls the last couple of weeks. 931 more words
Next month, David Taylor, Digital Management Consultant, will be at Church Street Library running a free workshop about how to navigate today’s digital marketplace. Over to David to tell us more… 476 more words