Tags » Terry Leahy

Mike Coupe of Sainsburys shows how to deal with the media, avoids tricky questions

Mike Coupe, the CEO of Sainsburys, was on the BBC’s Wake up to money programme this week. His main objective was to present his company’s decision to pay employees a living wage.   347 more words

74 - More books to read if you are interested in local government management.

Posted by Lancing Farrell                                                                              660 words

I have previously posted on books every local government manager should read (see here and here). Again I will acknowledge the difficulty in getting people in local government to read and learn especially senior management. 664 more words


A sample of my ebook - Revelations On How "Not" To Run A Supermarket.

Revelations On How “Not” To Run A supermarket

Every little bit Helps

An insight into how poor working relations can fester and escalate

By Debbie Maiston-Gene… 3,564 more words

£263 Million Tesco Scandal

The Tesco problem

Over at The Futures Company blog I have a short post on Tesco’s problems, prompted by the abrupt dismissal of its Chief Executive Philip Clarke in the face of the continuing pressure on the company’s market share and profitability. 1,099 more words




  • Tesco is cutting price s on over 30 basic goods. Baked beans, tomatoes, broccoli, peppers, sugar, lettuce, cucumber and bread
  •  Is making online shopping cheaper for delivery and Click and Collect service…
  • 167 more words

How big a difference Do People make?

How Big A Difference Do People Make?

Very few in our area of work would ever say that people were a secondary consideration in creating an exceptional (service) experience. 1,496 more words

Customer Experience

Can Customer Experience Leverage Transformation?

Exploring Customer Experience

Executive Summary

Lets start with a statement:

“Boards are tasked with delivering shareholder value,
by driving the bottom line”

In the search for what is going to deliver this benefit, an area that is being looked at with growing interest is Customer Experience. 307 more words
Customer Experience