Tags » Terry Leahy

74 - More books to read if you are interested in local government management.

Posted by Lancing Farrell                                                                              660 words

I have previously posted on books every local government manager should read (see here and here). Again I will acknowledge the difficulty in getting people in local government to read and learn especially senior management. 664 more words


A sample of my ebook - Revelations On How "Not" To Run A Supermarket.

Revelations On How “Not” To Run A supermarket

Every little bit Helps

An insight into how poor working relations can fester and escalate

By Debbie Maiston-Gene… 3,564 more words

£263 Million Tesco Scandal

The Tesco problem

Over at The Futures Company blog I have a short post on Tesco’s problems, prompted by the abrupt dismissal of its Chief Executive Philip Clarke in the face of the continuing pressure on the company’s market share and profitability. 1,099 more words




  • Tesco is cutting price s on over 30 basic goods. Baked beans, tomatoes, broccoli, peppers, sugar, lettuce, cucumber and bread
  •  Is making online shopping cheaper for delivery and Click and Collect service…
  • 167 more words

How big a difference Do People make?

How Big A Difference Do People Make?

Very few in our area of work would ever say that people were a secondary consideration in creating an exceptional (service) experience. 1,496 more words

Customer Experience

Can Customer Experience Leverage Transformation?

Exploring Customer Experience

Executive Summary

Lets start with a statement:

“Boards are tasked with delivering shareholder value,
by driving the bottom line”

In the search for what is going to deliver this benefit, an area that is being looked at with growing interest is Customer Experience. 307 more words
Customer Experience

Business Owners - You need to take time off!

You need to take time away from your business, why, because I guarantee that if you do, your business you will be better for it. Not because your wife, husband, partner, son, daughter or whoever will be pleased to see you, after you have spent too long at work (on a separate note try to commit to being in work for so many hours per week, time is precious and when you do limit your time in work it’s amazing how it focuses your mind on the important stuff) but because being away from your business allows you to think more clearly. 388 more words