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The most dangerous 4-letter word in the English language

“Once you get your thinking clean, you can move mountains.”—Steve Jobs

We were talking about New Year’s resolutions in one of my power posses last week. 337 more words

If Your Customer Experience Is Still Bad After Great Training & Coaching, This Is Probably Why

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Making customers jump through hoops to get problems resolved ruins the customer experience

So I bought a pair of Christian Louboutin shoes – the red bottom stilettos. 824 more words

Customer Experience Design