Some consider email to be a blessing, where as some consider it to be a bane. Getting hundreds of emails from your customers everyday can become difficult to manage. 673 more words
Tags » Ticketing System
Irrespective of how efficient and proactive your customer care system is, there will always be cases where you will have to be on your toes and manage accounts of customers that are going through escalation. 473 more words
Everyone who gets in touch with a service desk wants to see their problem resolved in the fastest time possible. In case, the resolution takes time, the problem should be escalated right away. 551 more words
It’s no easy job to scale a business with a growing user base, but it is something that any successful business has to deal with. With scaling, among st a variety of other new problems, comes the trouble of dealing with the customer support of a constantly growing and evolving business. 519 more words
If you haven’t heard about ‘Big Data’ and targeted advertising, chances are that you have been off the grid. If not, then you already know about the gradual progress that big data has made and the amount of traction targeted advertising has gained as its effect. 785 more words
Nothing is more pleasing than to have a customer who’s in impressed by the quality of your service.
Embracing the customer experience strategy enables you to put your customers at the center stage, which in turn enables you to market your business in the best possible manner. 528 more words