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5 Customer Services Practices That Help You Retain Your Customers - Kapdesk

Customer service is a vast field that plays a major role in maintaining the business’s reputation. As the name suggests, it deals with all forms of x, whether they come through the phone, via email, through live chat, and from any of the social media platform you have associated your business with. 594 more words

Customer Service

Popular Customer Service Trends - kapdesk

The 21st century has witnessed a lot of revolutionary steps towards a better tomorrow. Modern technology has changed the way we see and perceive things. Having the world in our palm (with the help of Smartphones and Tablet PCs) enables you to connect and share even with those who are on the other side of the globe. 465 more words

Ticketing System

Social Media Platform – Kapdesk

Social media platforms like Facebook, Twitter and others are constantly evolving and taking the place of emergent platforms. They are for a myriad of reasons the social media platforms are the most dominant for the purposes of marketing and advertising. 438 more words

Ticketing System

Customer Support Team - Kapdesk

As a business, launching a successful product involves being ready for the impact that it will have on your existing customer base, as well as your company. 480 more words

Ticketing System

When Your Customers Can Support Other Customers, You Know You’ve Done A Good Job – Kapdesk

Customer support in any industry starts with patience. It is the key to customer support, and a great one at that too. After all, you cannot expect your customers to have thorough knowledge about your product. 500 more words

Customer Service

In-Depth Analysis Of Your Support Tickets Can Help You Solve Them More Effectively - Kapdesk

What comes to your mind when great customer support is being talked about?

More often than not, it’s about the ability to have empathy, patience, and positivity. 499 more words

Ticketing System

When your customers can support other customers, you know you’ve done a good job – kapdesk

Customer support in any industry starts with patience. It is the key to customer support, and a great one at that too. After all, you cannot expect your customers to have thorough knowledge about your product. 500 more words

Customer Service