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Creating a Support Ticket

To create a new support case, please follow the steps below.

  1. Visit UTRGV.edu/coltthelp.
  2. Click Create Case in the top right corner.
  3. Please complete all applicable fields so that we may best address your questions.

Empower Your Call Center Agents With A Prosper Escalation Framework – Kapdesk

Irrespective of how efficient and proactive your customer care system is, there will always be cases where you will have to be on your toes and manage accounts of customers that are going through escalation. 473 more words

Ticketing System

Ever Wonder Why Bad Customer Service Is Even A Thing? - Kapdesk

Customer service is a difficult task to master and, one negative incident is more than enough to lose a customer, forever. In this article, we will explore the common characteristics that lead to bad customer service. 572 more words

Ticketing System

How Can You Use A Team Inbox To Improve Your Agents And Productivity? - Kapdesk

All businesses today are using email aliases to manage a vast array of inquiries coming their way. These inquiries could either be from colleagues from other departments or from people with queries regarding the company’s products or services. 630 more words

Ticketing System

Support Your Customers Whenever And From Wherever They Want – Kapdesk

It’s no easy job to scale a business with a growing userbase, but it is something that any successful business has to deal with. With scaling, amongst a variety of other new problems, comes the trouble of dealing with the customer support of a constantly growing and evolving business. 519 more words

Ticketing System

The Content Marketing Practices That You Thought To Know About! - Kapdesk

Every business’ success depends on the amount of efforts that they are putting into marketing. But for them to succeed, they also need to take their marketing to the next level. 655 more words

Ticketing System

Big Data – The Perfect Tool For Maximizing The Value Of Your Customer Support – Kapdesk

If you haven’t heard about ‘Big Data’ and targeted advertising, chances are that you have been off the grid. If not, then you already know about the gradual progress that big data has made and the amount of traction targeted advertising has gained as its effect. 785 more words

Ticketing System