Tags » Tony Hsieh

Everyone works in Customer Care

Absolutely everything, we do & how we do it, is all Marketing & advertising. Those private conversations that are generated by awful or awesome customer experiences across customer “care” to back office services. 263 more words


Why Tyra Banks Cold-Called Zappos CEO Tony Hsieh

This article originally appeared on Entrepreneur.

Tyra Banks has long played the role of wise teacher-on America’s Next Top Model and now as a “boardroom adviser” on NBC’s… 1,870 more words


Đọc 40 quyển sách năm 2017 & Cuốn sách số 1, 2

Đầu năm đặt ra mục tiêu: Đọc 40 quyển sách trong năm 2017 trên goodreads. 

Sách sẽ là tự chọn, không bắt buộc theo một vài thể loại nhất định, tuy nhiên memoir, non-fiction, fiction, self-help có lẽ vẫn sẽ được ưu tiên theo thứ tự. 1,031 more words

2017 Reading Challenge

Five years in, Tony Hsieh's Downtown Project is hardly any closer to being a real city

In 2012, Zappos CEO Tony Hsieh cast a compelling vision: to create the most community-focused large city in the world. It would be anchored around his online shoe retailer’s… 1,038 more words

Whatever you’re thinking, think bigger.

Tony Hsieh


Zappos: Powered by Service

If there’s a company that exemplifies amazing customer service AND company culture it is Zappos. The online shopping website that just started off selling shoes has grown in the last few years. 134 more words