Tags » Unified Communications

Are Common Area Phones ‘Devices’ or ‘Contacts’?

I’m writing a quick post after a discovery I made while trying to answer someone’s question on my other post.

What permissions do you need to manage Common Area Phones? 299 more words

Unified Communications

Using TLS with an Audiocodes SBC and Skype for Business

This post will be a quick guide on how to setup a TLS trunk between an Audiocodes SBC and Skype for Business.

Since it is a quick guide it will not cover in detail all of the different available settings within an Audiocodes SBC or really explain what the settings I am changing actually do (I have a post on this coming soon). 1,827 more words

Unified Communications

Integrate Exchange 2016 in Cisco Unity Connection Manager for Voice Mail feature

The Cisco unified messaging feature provides voice mail feature for Cisco Unity Connection client users. When this single inbox feature is enabled on Unity Connection, to the user mailbox in Unity Connection and then the mails are replicated to the user mailbox on Exchange the mails are replicated to the user mailbox on Exchange. 870 more words

Exchange 2016

Unified Communications is The Future

In today’s business environment, integrating communication tools into one solid platform is essential in empowering people to have limitless interaction channels and providing businesses with more efficient customer service delivery. 257 more words

Cloud Contact Center Solutions

RTC vs Cs Groups in Skype for Business (and some issues)

This post is an attempt to clear up some of the confusion regarding the difference between the RTC groups and the Cs groups (also known as the RBAC groups) within Skype for Business. 1,708 more words


Skype for Business CloudPBX Azure Voicemail MWI issues on phones

Writing this blog entry is a bit overdue, over the past few months I have had a few colleagues run into an issue with Cloud PBX users with AudioCodes or Polycom VVX phones (3PIP) not properly displaying the Message Waiting Indicator (MWI) for voicemail messages. 139 more words

Office 365

How to use Zoom.us for Collaboration

You can get the Zoom software at Zoom.us. It is free to download, and will allow for 30-minute collaborative meetings. Enjoy!


Information Technology