Tags » Unified Communications

Hosted vs On-Premise PBX

The following is a quick recap of what are the most obvious pros and cons of Hosted vs On-Premise PBXs. In the table below, I am assuming that a Hosted PBX is being managed by the provider and the On-Premise PBX is being managed by the customer. 128 more words

Changing Communication Behavior — Game On!

Here’s something I guest blogged on TalkingPointz.

I love my Prius, but not for most of the reasons people love their cars.  While it’s nice enough on the inside, it’s certainly not very luxurious.   416 more words

Unified Communications

Enhancing the RFP with APIs

I am not a big fan of RFPs (Request for Proposal) and feel that all too often they are a race to the bottom.  Instead of proposing the best and potentially more expensive solution, respondents describe the cheapest solution that minimally meets the customer’s needs.  84 more words

Unified Communications

Eine Messe in der Cloud

Einfach Online Arbeiten

..ist die virtuelle Messe zu den Themen der digitalen Gesellschaft. Dabei stehen die 4 Cs – Communication, Collaboration, Customer Service… 282 more words


Unifying Customer Touch-Points within Recruitment

Business process automation is becoming a common discussion point for larger Recruitment organisations using advanced CRM systems. The ability to “systemize” process creates consistency , predictability and scalability.   579 more words

Unified Communications

My Life as an Avaya Breeze Boot Camp Recruit

There are days when I feel that all I do for a living is talk.  My calendar is filled with meetings that are essentially conference calls with coworkers, vendors, and customers.  174 more words

Unified Communications

The language of fixed phones is the problem

The convergence of technologies especially for communication has often focused on bringing together what most users would call their landline and their mobile – Fixed Mobile Convergence (FMC). 361 more words