Will someone teach Republicans to pick smart fights? Now they’re badgering Washington DC about its imminent marijuana legalization, and the outcome of their bullying is bound to leave the GOP bloodied and with diminished esteem. 304 more words
Tags » Viewpoint
41 - ‘Where does the customer fit into a service operation?’ A brief discussion of the work of Richard B. Chase.
Posted by Lancing Farrell 1200 words
In 1978 Richard B. Chase published his paper Where does the customer fit into a service operation? John Seddon says this article began the separation of front and back office operations; something that he believes has created many problems in public sector service delivery today. 1,142 more words