Tags » Voice Of The Customer

Text Mining : ridurre i costi delle ricerche di mercato?

NOTA AICEX: L’informazione destrutturata sta aprendo enormi prospettive nel mondo dell’analisi dei dati e questo impatta anche gli aspetti di analisi della Voice of Customers e del Customer Feedback Management. 850 more words

VOC NPS KPIs

The Voice within…

Yesterday, I listened to a webinar by BrightTALK hosted by Linus Gregoriadis – Research Director at Econsultancy. The webinar focused on VoC – Voice of the Customer. 860 more words

I can’t stop talking about cloud

When I see a picture like this of Lenticular clouds over Mt. Fuji in Japan, I don’t think, “whoa, nature,” I think “redundancy in the cloud.” Too bad it’s fake. 209 more words

What to expect when you are expecting… a Kronos implementation

Here’s a very useful article by Gabriel Cosmin Gheorghiu from LinkedIn, 13 Things a Customer Can Do to Avoid an ERP Implementation Failure. Gabriel added a postscript to his article from a comment by David J (Joe) Armstrong, Principal at Inventory Curve, LLC: 400 more words

Data Snapshot: Customer Experience Expectations and Plans for 2015

We just published a Temkin Group data snapshot, Customer Experience Expectations and Plans for 2015. This is our annual analysis of CX priorities and spending within large organizations (see… 333 more words

Customer Experience

Banned in Facebook

Back in college I had a “Banned in Boston” tee-shirt that I thought was cool, even though I had no idea what it meant. Turns out it’s a phrase related to the many things artistic banned back in the late 19th century through mid-20th century by our Puritanical forefathers. 217 more words

ROI e CX: di cosa stiamo parlando ?

NOTA AICEX: che la CX influenzi il ROI ce lo siamo detti in tutte le salse. Ma di quale CX stiamo parlando? 

By Michelle Reeb, The Marketer Network… 1,047 more words

Customer Experience