Tags » Voice Of The Customer

Vanilla Butter Cookies and Me..

I read an update in Linkedin.

Clement Zemour  asked “Did you know that there are many different origins and species of Vanilla, just like wine, cocoa or coffee ? 761 more words

Alcune riflessioni sulle recensioni dei Clienti


AICEX: Nonostante le critiche TripAdvisor introduce le review nel settore aereo. Fa riflettere.

TripAdvisor has long been a destination for finding cheap flights, but this summer, it unveiled its biggest redesign in seven years when it introduced…

1,031 more words
CRM, Customer Service

5 Market Research Lessons From Election Polling Miscues

In the NY Times article Pollsters Face Hurdles in Changing LandscapeRyan Knutson and Aaron Zitner discuss a number of reasons for recent high-profile polling failures, the Brexit vote and the U.S. 612 more words

Customer Experience

Report: State of Voice of the Customer Programs, 2016

We published a Temkin Group report, State of Voice of the Customer Programs, 2016. This is the sixth year that we’ve benchmarked the competency & maturity of voice of the customer programs within large organization. 249 more words

Customer Experience

Finding a happy median with social sentiment data

The trouble with people is that we’re an emotional species. When we’re happy, the world is all sunshine and rainbows. When we’re unhappy with something, that thing is the devil’s spawn and must be obliterated from the earth. 582 more words

Net Sentiment

Report: Net Promoter Score Benchmark Study, 2016

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2016. This is the fifth year of this study that includes Net Promoter® Scores (NPS®) on… 443 more words

Customer Experience

Apple Jacks

How many of you know someone that codes to their resume? You know. There’s some new technology or technique coming out. We gotta use it. Everyone’s gonna be using it. 357 more words

Corporate Culture