Tags » Voice Of The Customer

Personalize the Experience with Voice of the Customer – Part 2

Previously (Part 1), we talked about how we could include that piped data in our survey by adding those options as we are designing the questions. 352 more words

Dynamics 365

Personalize the Experience with Voice of the Customer – Part 1

A personalized or targeted customer experience can make an enormous of difference in the way customer think and react about your brand or product. Hence, reaching out to customers in a personalized manner to get some feedback on your product and service is no exception. 546 more words

Dynamics 365

Is a Process Map the same as a Value Stream Map?

One question that I hear very often is what is, the difference between a value stream map and a process flow?  Are they the same?  It is easy to be confused, both are maps of the process, right?   99 more words


Data Snapshot: Media Use Benchmark, 2017

We just published a Temkin Group data snapshot, Media Use Benchmark, 2017. This is our annual analysis of how much time consumers spend using different media channels (see… 222 more words

Customer Experience

The Guardian: Ecco perché l'innovazione non è sempre la scelta migliore

Could employing staff on checkouts turn out to be a key point of difference for supermarkets? Photograph: Bloomberg via Getty Images

AICEX SUMMARY: “Consumers are reacting against the dehumanisation of experiences and increasingly will want to find a person on the other end of the line”.

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Customer Experience

Obsess Over Customer Success and Product Success is All But Guaranteed

If you obsess over customer success, product success is all but guaranteed. Applying that concept in a B2B environment however, requires a broader definition of “the customer.” The good news: when you redefine “the customer” to encompass the entire customer organization, success comes faster and with fewer speed bumps. 624 more words

Voice Of The Customer

Forbes: la Customer Experience serve per far star bene i clienti, non le aziende!


AICEX: Tanto per evitare incomprensioni, se i Clienti stanno bene quasi certamente stanno bene anche le Aziende di cui sono clienti! : )   

Photo: Shutterstock – Author: 

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Customer Experience