Tags » Voice Of The Customer

Report: Net Promoter Score Benchmark Study, 2015

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2015. This is the fourth year of this study that includes Net Promoter® Scores (NPS®) on… 512 more words

Customer Experience

ResponseTek Makes Customer Experience Management Simple and Sophisticated

ResponseTek is a software vendor whose platform and services help companies collect and act on feedback from their customers. It supports a closed-loop process that collects feedback, analyzes it, provides customizable reports and analysis dependent on the user, and most importantly enables taking action based on the information. 754 more words

Business Analytics

First thoughts on VW's emmissions debacle

It is far too soon to tell exactly what went on at VW, in the wider motor industry, within the respective regulators and within governments. 860 more words

Operational Excellence

Cosa ci insegna sulla Customer Experience la giornata Amazon Prime

AICEX: A leggere questo Post non è oro tutto quel che luccica.

On July 15, Amazon held its first “Prime Day,” which featured a variety of on-site sales exclusive to members of its Prime service. 547 more words

Customer Experience

Lift up to the cloud

When I saw this photo by Masaki Yamamoto (instagram.com/takotaropapa) it triggered an instant blog post idea of how Kronos helps logistics organizations across the globe, and how many of them choose to deploy their Kronos workforce management solutions in the… 56 more words

What do you want your Kronos experience to be?

Happy Monday, all! Here’s another guest post from Valerie Welland, Customer Experience Manager at Kronos. Today Val constructs her post entirely from Legos!

By Valerie Welland… 317 more words

What Does It Take To Access And Hear The Richness Of The Voice Of The Customer?

Perhaps a simple weekly goal for any member in the C-Suite would be to talk with 10 actual customers a week. They would be randomly chosen representing a wide variety of value to the customer. 155 more words

Digital Business