Tags » Voice Of The Customer
Customer gurus and technology companies push the need for the company to listen to the voice of the customer. Many companies, especially large companies, buy what they are selling. 508 more words
High incoming call volumes lead to high cost of customer service. By empowering customer to self-help themselves, contact centers can not only decrease the number of incoming calls, but also reduce the overall cost of operations and improve customer satisfaction. 157 more words
New white paper: Are you ready to compete on customer experience?
According to research firm Forrester, 71% of business and technology leaders said that improving customer experience was a high or critical priority in 2015.1 Increasing focus on the customer experience, which ultimately drives retention and growth, makes sense. 173 more words
It’s wonderful to see voter precincts in my hometown of Sacramento, CA handing out feedback requests along with the “I Voted” sticker. Even better from a user experience (UX) perspective, they refer to it as the “voting experience.” 93 more words