Tags » Voice Of The Customer

"Being Customer Oriented Isn't the Best Marketing Strategy"

“If I had asked my Customers what they want, they would have asked for faster horses”

“It’s really hard to design products by focus groups. A lot of times, people don’t know what they want until you show it to them.” …

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How to Build a Customer Journey Map that Works | CustomerThink

Author: Steve Offsey

Found at http://customerthink.com/how-to-build-a-customer-journey-map-that-works/

If you’ve searched for information about how to build a customer journey map, you’ve likely encountered a dizzying array of different approaches. 848 more words

Service Management

So true @Forrester 's blog: Design a customer feedback strategy that doesnt annoy customers

via Forrester Blogs Kara Hoisington

Asking customers for feedback is one of the most direct ways to understand their experiences and needs across touchpoints. However, we’ve all experience an organization’s attempt to execute this…usually poorly. 257 more words

Analytical CRM

The Voices In Our Heads

Ever have that colleague who does strange things: unusual designs, non-standard coding practices; always swimming upstream? Sometimes it seems like they’re just listening to
what the loudest voice in their head is telling them at that moment.   373 more words


Significance of Sixteen

This week I’m getting a little taste of working in Pacific (or does Arizona have their own time zone? I still can’t figure it out, and when I missed breakfast yesterday it occurred to me my phone may also be confused…) Time when corporate headquarters is on the East Coast. 293 more words

Voice of the Customer (VOC) feature is available in our Region!

VOC feature is in for Microsoft Dynamics CRM – Asia Instances!

Everyone has been talking a lot about VOC lately. However, we were unable to get a hands-on experience on it. 247 more words


Have you tried these Solutions?

There is so much available in Dynamics CRM that it can be challenging to keep up.  Since features are coming at us so quickly and we are all incredibly busy, it is easy to miss things or not be aware of what is available.  233 more words

Tips & Tricks