Tags » Voice Of The Customer

How to Hunt Down Hidden Complaints to Gain True Value

Want more sales? Then invite more complaints!

For every 1 customer who complains, there may be a staggering 24 others who don’t bother and 9 out of 10 of these could be lost to you for ever* 595 more words

Customer Loyalty

Poll: Who Are You? - Part Deux

About two years ago I conducted a poll here to get a sense of who reads this blog and is willing to admit it. Since it’s Friday, and most of you (including me) have little interest in reading (or writing) a longish blog post, let’s repeat that fun poll. 9 more words

"Astroturfing" means fake reviews...

Early rollouts of Astroturf were challenged. Players in all turf sports complained the surface was too hard, summer temperatures soared into the 100’s at field level, and baseballs bounced like they were playing on the moon. 351 more words

Indianapolis State of Mind…

Holly Bouffard is our Workforce Ready Community Manager and has been on the job for about two whole weeks, but has been with Kronos since 2013 working as a Customer Marketing Manager helping to run the Kronos Advocacy Program. 497 more words

The Day the Crayons Moved to the Cloud

Where would any of us be without crayons? For many of us, crayons were our first opportunity for creativity. Well, right after finger-painting with strained peas and carrots… Imagine a world without crayons! 99 more words

Product Owner

The Product Owner is the empowered central point of product leadership. It is one of the three collaborating roles that constitute every Scrum Team (the others being the… 557 more words

The Basics

Big data e Voice of Customer

NOTA AICEX: il forte legame tra Big data e Voice of Customer e la visione top-down versus bottom-up

Talk of Big Data is everywhere, but it is increasingly moving beyond the hype cycle to deliver real results to businesses. 782 more words

Customer Experience