Tags » Voice Of The Customer

How to understand your customer

One of the key disciplines of Customer Experience (CX) is Customer Understanding. In order to design, implement and provide an outstanding CX, companies need to know and understand their customers, and their customers’ needs. 425 more words


Voice of the Customer

In the “Understanding the Voice of the Customer at LaRosa’s Pizzerias” case study found in your textbook, LaRosa’s Pizzerias implemented the Voice of the Customer process to its restaurants design to address customer needs and expectations and ultimately allowed the restaurant chain to gain significant market share. 273 more words

Academic Essays

Installing the latest version of Voice of the Customer (v 9.0.x.x)

Last week I was running a new Dynamics 365 trial (v and I wanted to use the Voice of the Customer module.

Based on the previous versions of this solution (v.8.x.x.x), I followed the same steps that I used to: Office 365 => Dynamics 365 Admin Portal => INSTANCES => … 87 more words

Dynamics 365

PMI EMEA 2017 Can Portfolio Management Strategy Really Stop My Headaches?

As I already mentioned in Italy Rome PMI EMEA Congress 2017 Day 2:
PMI.org defined this session as: In the last years, project management shifted from being a differentiator to a minimum requirement in project-driven companies or departments; however, upper management continues to seek a holistic and unified view of the business. 551 more words


Hertz is Running with Scissors

I arrived at Boston’s Logan Airport 1 hour and 30 minutes late, due to mechanical problems in the “equipment” coming out of La Guardia. After the requisite bag drag to the rental car bus, I was deposited in front of the Hertz Gold board, ready for my car. 720 more words

Adapting to change by putting Customers at the center of everything: Lessons from Macquarie Telecom

“The Only Thing That Is Constant Is Change” – Heraclitus 500BC

It’s hard to believe this quote is from more than 2000 years ago… I can’t think of a more relevant quote to describe the times we are living in right now! 463 more words

Customer Centric Culture