Tags » Voice Of The Customer

Forbes: Le 10 Tecnologie Top per la Customer Experience

AICEX: Potremmo citarne anche altre ma queste sono comunque importanti

Louis Columbus , CONTRIBUTOR
Opinions expressed by Forbes Contributors are their own.

B2B organizations say Sales Force Automation is in their top ten technologies for customer experience. 358 more words

Customer Experience

Where do we grow from here?

When I joined Kronos in April of 2000, just after “Y2K” failed to destroy the technology world we knew, little did I know the experience would be an unabated ascent. 245 more words

Zero Defects Is Not An Unreasonable Ambition

One of the most often witnessed symptoms of Lean Management that I come across nowadays are whiteboards with performance indicators. These serve as one of the central elements in weekly (or when I’m lucky, daily) huddles that are so fashionable nowadays. 959 more words


Report: Make Your VoC Action-Oriented

We published a Temkin Group report, Make Your VoC Action-Oriented. Here’s the executive summary:

Companies recognize that customer feedback and insights are critical for understanding customers, so they often create Voice of the Customer (VoC) programs as one of their first customer experience priorities. 127 more words

Customer Experience

Report: The State of CX Metrics, 2015

We published a Temkin Group report, The State of CX Metrics, 2015. This is the fifth year of this study that examines the CX metrics efforts within large companies. 447 more words

Customer Experience

Surveys: When less is more

I started a customer feedback company because I am a great believer in the power of the voice of the customer to improve business performance. You might find it surprising therefore to be concerned about the number of people sending surveys in some companies. 678 more words

Is it time to stop surveying customers?

Over the last few years, it seems as if masses of companies have decided to start “measuring” customer experience. They seem to view this as a strategy. 174 more words

Digital Business