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AICEX: Ci vengono in mente almeno 6 Framework per misurare la Customer Experience e sono tutti “proprietari”, con il limite di avere una diffusione limitata. Anche l’NPS è una metodologia “proprietaria” ma ha ampia diffusione e molte aziende lo utilizzano già.
Tags » Voice Of The Customer
I hope you’ve had a great week.
Today, I want to discuss unprofitable activities/factors that your company may be utilizing a great deal of resources on. 77 more words
It used to be said consumers will see 5,000 (Walker-Smith) advertising messages every day. From how frequently I am asked I’m sure that number will soon be overtaken by ‘customer feedback requests’! 1,398 more words
In the “Understanding the Voice of the Customer at LaRosa’s Pizzerias” case study found in your textbook, LaRosa’s Pizzerias implemented the Voice of the Customer process to its restaurants design to address customer needs and expectations and ultimately allowed the restaurant chain to gain significant market share. 273 more words
Last week I was running a new Dynamics 365 trial (v 18.104.22.1689) and I wanted to use the Voice of the Customer module.
Based on the previous versions of this solution (v.8.x.x.x), I followed the same steps that I used to: Office 365 => Dynamics 365 Admin Portal => INSTANCES => … 87 more words