Tags » Voice Of The Customer

Report: State of Voice of the Customer Programs, 2016

We published a Temkin Group report, State of Voice of the Customer Programs, 2016. This is the sixth year that we’ve benchmarked the competency & maturity of voice of the customer programs within large organization. 249 more words

Customer Experience

Finding a happy median with social sentiment data

The trouble with people is that we’re an emotional species. When we’re happy, the world is all sunshine and rainbows. When we’re unhappy with something, that thing is the devil’s spawn and must be obliterated from the earth. 582 more words

Net Sentiment

Report: Net Promoter Score Benchmark Study, 2016

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2016. This is the fifth year of this study that includes Net Promoter® Scores (NPS®) on… 443 more words

Customer Experience

Apple Jacks

How many of you know someone that codes to their resume? You know. There’s some new technology or technique coming out. We gotta use it. Everyone’s gonna be using it. 357 more words

Corporate Culture

Why is customer service important in the supply chain?

Customer service has an important place in the supply chain. It is responsible for the way customers feel about the product and the company who is selling it. 830 more words

David Kiger

'Customer Experience'-Experience

The most powerful learnings come from reflecting upon your own experiences. And telling about them. Here’s a story I love to share:

We were sitting in one of the largest meeting rooms available. 972 more words

Customer Experience

Innovation, ecosystems, platforms and the promise of more to come

Jeffrey Phillips and I are launching our fourth collaboration together, this time we are exploring innovation ecosystems and the growing impact they are having in the business world through their ‘conecting and collaborating difference’ that can lead to vastly different final customer experiences. 496 more words