Tags » Voice Of The Customer

"Maybe I'm Amazed,” so write a love song!

On Valentine’s Day weekend, the knighted Beatle performed his “Maybe I’m Amazed” on the SNL 40 show. The old man had a shaky start, but finished strong. 310 more words

Big data, real world data... where does text analytics fit in?

Big data? Real world data? What do we really mean…?

I was at a conference a couple of weeks ago, an interesting two days spent discussing what is big data in the life science domain, and what value can we expect to gain from better access and use. 601 more words

Linguamatics Updates

How to generate customer insights without another survey!

While surveys are useful at collecting information on customers and how they feel about certain interactions, products or services there are other ways to gain meaningful insights. 1,065 more words

Report: What Happens After a Good or Bad Experience, 2015

We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2015. This is our annual analysis of which companies deliver the most and least bad experiences, how consumers respond after those experience (in terms of sharing those experiences and changing their purchase behaviors), and the effect of service recovery (see… 738 more words

Customer Experience

By Popular Demand! “BigMattyL” is presenting Kronos Operational Reporting!

When you work in tech or are a big user of it, you sit through presentations about it. Sometimes they’re dry like lousy veal. Many times you can glance around the room to see attendees focused intently… on their devices. 293 more words

Obscured by clouds on Mars and in Seattle

In case you missed it, there are large clouds of uh, clouds rising from a point on Mars. Here’s coverage from the Seattle Post‑Intelligencer. Speaking of Seattle, football fans there must still be under a cloud of disappointment after that loss in the “big game.” You know what game I mean, right? 340 more words

Report: Employee Engagement Benchmark Study, 2015

We just published a Temkin Group report, Employee Engagement Benchmark Study, 2015, which is our annual analysis of U.S. employees. Here’s the executive summary: 444 more words

Customer Experience