Tags » What Customers Want

Getting Militant for Broadband

My job takes me to many rural counties where huge geographic areas don’t have broadband. I’ve seen a big change over the last two years in the expectations of rural residents who are now demanding that somebody find them a broadband solution. 823 more words

What Customers Want

Do People Really Want a la Carte TV?

We just got a glimpse of a la carte TV and it makes me wonder if this is what people really want. Poll after poll over the years have shown that people would like to pick their own channels. 696 more words

The Industry

Simultaneous Data Streams

By working all over the country I get to hear a lot of stories about how people use broadband. I’ve noticed that over the last few years that the household expectation for broadband performance has changed. 750 more words

The Industry

"But I Live Close to Fiber"

I often hear from people who are excited that fiber is coming to their neighborhood. They see work crews installing fiber and they hope this means that they are finally getting fiber to their homes. 708 more words

The Industry

Finally a la carte TV?

Charter just sent me an advertisement that got my attention. They are offering a TV package for $21.99 per month that includes my local network affiliates plus ten other channels that I get to select. 887 more words

The Industry

Broadband Advocates

I’m writing this blog while sitting in a meeting of NCHeartsGigabit, a non-profit started in North Carolina to promote the expansion of broadband. The group started five or six years ago as an informal group of folks who were interested in expanding broadband coverage around North Carolina. 718 more words

The Industry

The Price for Triple Play?

I was recently working on a project for client who is thinking about competing in a new city and wants to understand the real market rates customers are paying. 711 more words

What Customers Want